What are the responsibilities and job description for the Technical Program Manager - Commercial Operations position at zennioptical?
Who We Are
Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we’ve grown into a global brand with over 51 million pairs of glasses sold — and counting!
Based in the San Francisco Bay Area, we're proud to be the Official Eyewear of the San Francisco 49ers, Boston Celtics, Monster Jam, Ghost Gaming, TSM, Major League Pickleball and more. We've also partnered with tastemakers and designers like Chase Stokes, Jrue Holiday, and George and Claire Kittle to bring our brand to life in bold, meaningful ways.
Innovation is at the heart of everything we do at Zenni — from our revolutionary EyeQLenz™ with Zenni ID Guard™ glasses to our cutting-edge VR Vision Screener, we're constantly exploring new ways to improve vision and enhance lives. For more information, please visit zenni.com/press.
Candidate safety is important to us. Please note that all official communication will only be sent from @zennioptical.com addresses.
Location: Shanghai, China
Reports to: Director of Commercial Operations
About the Role
The Technical Program Manager (TPM) plays a key role in bridging engineering, product, merchandising, and operations teams at Zenni Optical. Based in Shanghai, this role drives critical initiatives that connect digital product development, optical fulfillment, and commercial operations — ensuring projects are delivered on time, scalable, and aligned with customer and business goals.
What You’ll Do
- Lead the planning, execution, and delivery of Commercial Operations initiatives.
- Translate merchandising and customer needs into actionable technical plans.
- Coordinate across Engineering, UX, Creative, Lab Operations, and Customer Service teams.
- Manage project risks, dependencies, and resources to ensure timely releases.
- Partner with Legal/Compliance to ensure adherence to HIPAA, GDPR, and ADA standards.
- Collaborate with external partners (Akeneo, Meta, ACP, Yotpo) on integrations and performance improvements.
- Drive automation and efficiency initiatives for lab and customer service workflows.
- Continuously enhance project delivery frameworks and KPI tracking systems.
What You Bring
- 7 years of Technical Program Management experience or equivalent.
- Proven track record in e-commerce, digital product, or consumer tech environments.
- Strong technical understanding of web, app, and system integrations.
- Excellent communication and stakeholder management skills.
- Fluent in both English and Mandarin preferred.
- Proficiency with Agile tools such as Jira and Confluence.
Impact
The Shanghai-based TPM ensures that Zenni’s Commercial Operations programs are executed with precision, transparency, and global coordination — driving the intersection of technology, product, and customer experience. This role plays a key part in enabling Zenni’s continuous growth and operational excellence across global teams.
Why Zenni
Join a global team dedicated to redefining how customers experience eyewear. As part of Zenni’s Commercial Operations team in Shanghai, you’ll help bridge technology, operations, and product innovation — ensuring seamless execution from concept to customer delivery.
We look forward to hearing from you!
We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications.
Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Salary : $10