L&D Specialist

Position Summary

The Learning & Development Specialist is responsible for designing, developing, and delivering engaging and effective learning experience for operations employees. This role ensures that learning programs, materials, and job aids are instructionally sound, current, and aligned with company standards, client requirements, and regulatory guidelines. The specialist facilitates both virtual and in-person learning and partners with stakeholders to assess learning needs and drive performance improvement

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Design and develop instructional materials, eLearning modules, facilitator guides, and job aids using adult learning principles and instructional design models (e.g., ADDIE, SAM).
• Collaborate with subject matter experts (SMEs) to ensure learning content accuracy and relevance.
• Maintain and update learning content in response to changes in policies, procedures, systems, and client requirements.
• Facilitate engaging and effective training sessions for both new hires and current employees using a variety of delivery methods (e.g., in-person, virtual, blended).
• Tailor delivery methods to accommodate different learning styles and ensure knowledge transfer and retention and skill application.
• Partner with leadership and operations teams to identify performance gaps and learning needs.
• Recommend and implement learning solutions that align business goals and support employee development.
• Measure training effectiveness through feedback, assessments, and performance metrics.
• Analyze learning results and provide data-driven recommendations to improve learning outcomes.
• Offer coaching and support to employees as they apply newly learned skills for the job.
• Support onboarding for new clients and organizational initiatives by developing and delivering tailored learning solutions.
• Serve as a mentor and technical resource for operational teams, provide guidance, support and quality verification as needed. Performs other duties as assigned
  
  

Minimum Qualifications

• High School Diploma or GED.
• Two years of experience in training delivery and instructional material development.
• Exceptional team player with the confidence and integrity to earn client and internal team confidence quickly.
• Excellent verbal, written and interpersonal communication skills.
• Strong organizational, decision-making skills, and time management skills.
• Demonstrated analytical and problem-solving capabilities with sound independent judgement.
• Experience facilitating both in-person and virtual learning sessions
• Proficiency in Microsoft Office Suite and learning applications.
• Ability to travel as needed.
  
  

Preferred Qualifications

• Prior experience in a multi-employer and Taft-Hartley trust fund experience.
• Bachelor's degree in education, instructional design, or related field.
• Certification in training, learning, development, or quality.
  
  

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer
• Normal degree of physical effort in a typical office environment with comfortable, constant temperatures and absence of objectionable elements.
• May be required to work remotely.
• Must be able to lift up to 15 pounds at times.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
  
  

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com , and we would be happy to assist you.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!