What are the responsibilities and job description for the Overhead Crane Technician/Service Manager position at Zenar Corporation?
About the Role
We’re looking for a hands-on Overhead Crane Technician / Service Manager to lead daily service operations while performing field service work. This role combines technical expertise with team leadership in a growing crane service operation.
Key Responsibilities
Field Service & Technical Work
- Perform inspections, maintenance, troubleshooting, and repairs on:
- Overhead bridge cranes
- Monorails and jib cranes
- Electric chain and wire rope hoists
- Conduct OSHA/ASME B30 periodic inspections and deficiency reporting
- Perform electrical and mechanical troubleshooting:
- Motors, brakes, contactors, controls, VFDs
- Execute load testing and commissioning
- Ensure all work meets OSHA, ASME, CMAA, and company safety standards
- Complete accurate service reports, inspection forms, and job documentation
Service Management & Operations
- Schedule and dispatch technicians for:
- Emergency breakdowns
- Inspections
- Preventive maintenance
- Repairs and upgrades
- Balance field workload while maintaining personal service responsibilities
- Review technician time, service tickets, and billing accuracy
- Coordinate parts, tools, and equipment availability
- Monitor technician utilization, overtime, callbacks, and rework
- Assist with service estimates and job costing
- Act as the primary contact for day-to-day service customers
Leadership & Safety
- Lead and mentor technicians and apprentices
- Enforce safety policies including:
- Lockout/tagout
- Fall protection
- Proper rigging and lift planning
- Conduct jobsite safety observations
- Assist with onboarding and training of new technicians
- Investigate incidents, near misses, and service issues