Reservation Specialist

Job description:

Reservation Specialist — Premium Dog Daycare, Boarding, Training & Grooming

Zen Canine Club | Miami Lakes, FL 33016

Company Description

Zen Canine Club is a premium daycare, boarding, grooming, training, and enrichment facility in Miami Lakes built on structured wellness and behavioral science. Our clients aren't dropping off their dogs — they're investing in behavioral transformation, and they pay accordingly.

We are a team that actually enjoy working together — because we all put in the work to make this a place that's enjoyable to be in and productive to work in. We're invested in growing the business because the company has a real track record of growing its people as it grows.

Job Type: Full-time, In-person

Pay: $18.50/hour base during 90-day ramp, then base bonuses commission. Top performers earn well above base.

Schedule: Wed–Sat Monday, 8:00 AM – 5:00 PM (Tuesday and Sunday off)

Read This First:

• If you're a closer who's tired of selling stuff you don't believe in — keep reading.
• If you've been the top performer on a team that didn't appreciate it — keep reading.
• If you want your numbers visible on a scoreboard and reviewed weekly — keep reading.
• If you want to clock in, answer phones, and clock out — close this tab. This isn't your job.

The Role

The Reservation Specialist is a client-facing sales position with front-desk responsibilities. While you will manage incoming calls, check-ins, and check-outs from the front of house, the core function of this role is revenue generation through consultative sales.

You will serve as the central point of contact for all prospective clients — qualifying inquiries, coordinating with our specialist team (Pack Leaders, Trainers, and Groomers), and owning the conversion of high-ticket programs including training, Day Club memberships, recurring grooming services, and enrichment.

This is a measured role. You will own a defined set of KPIs, your performance will be tracked daily in our CRM, and you will review your numbers with leadership on a weekly basis. The right person finds that energizing, not stressful.

This position works in close collaboration with leadership and contributes directly to the continued growth of the business. We view this role as a long-term investment, with clear pathways for advancement into expanded responsibilities and leadership opportunities as the company scales.

What You'll Own

• Speed to lead. Every inquiry, response within 2 hours. No exceptions.
• The qualification. Right prospect, right entry point, right specialist. Every time.
• The close. Training. Day Club. Recurring grooming. Enrichment. You convert.
• The upsell. Anxiety mentioned at check-in? That's a training conversation. Grooming question? That's a tier upgrade. You read every interaction for opportunity.
• The pipeline. RunLoyal CRM, meticulous. Nothing falls through.
• The numbers. You own your KPIs: Lead-to-Consultation conversion, Consultation-to-Enrollment conversion, speed-to-lead time, upsell rate, and revenue per client. You know them cold.
• The data discipline. Daily CRM updates. Weekly pipeline reviews. Monthly performance reporting to leadership. If it isn't tracked, it didn't happen.
• The brand. Every interaction is polished, knowledgeable, on standard.

You're the Right Person If…

• You can close. Proven ability to close and build client relationships. Maybe that's two years in luxury hospitality. Maybe it's serving tables at a high-end restaurant where you out-tipped everyone. Maybe it's running your own side hustle. Show us you can sell, and we'll teach you the rest.
• You love a scoreboard. You want your numbers visible. You measure yourself, you compete with yesterday's version of you, and you bring data to every conversation about your performance.
• You build rapport in 30 seconds and stay sharp when conversations get hard.
• You love dogs — or you're ready to learn fast and go deep.
• You want to build something, not just hold a job.
• You bring zero drama and high standards. Every day.

What You Get

• Base bonuses commission. Real upside for real performance.
• Opportunity for growth and advancement within the company — when we grow, so do our staff
• Paid training opportunities and direct mentorship from ownership
• Paid time off
• Generous employee discounts on all services and retail

Our Hiring Process

We hire carefully because we invest in our people for the long haul. Here's exactly what to expect:

• Video interview with our Operations Manager
• In-person interview with our on-site Owner
• In-person interview with our off-site Owner
• Paid Working Interview — Day 1: Half-day shadow
• Paid Working Interview — Day 2: Full day
• Paid Working Interview — Day 3: Decision day

Yes, the working interview days are paid. We want to see you in the role, and we want you to see us — both sides should be sure before we move forward.

How to Apply

Submit your resume through Indeed or LinkedIn. Then send us a follow-up message through said platform telling us about one specific sale you closed or a client you turned into a regular — what made it hard, what you did, how it landed. Bonus: share a metric you're proud of and what you did to move it. Generic cover letters get skipped.

You already know if this is you. Let's go.

Benefits:

• Employee discount
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance

Experience:

• Customer Service: 1 year (Required)
• Sales: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Required)

Shift availability:

• Day Shift (Required)
• Work Location: In person