Bilingual Customer Service Representative

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.

IMPORTANT:

• Client will be offering candidates based off the resume hence no interviews.
• Start date: Monday, 12/01/2025 (Orientation & Equipment & Zoom Technical Call)
• Equipment: Bring Your Own Device (BYOD) per attached Work at Home Technical Requirements plus camera. Agents must be on camera during training
• Client is considering candidates from Texas.
• Candidates requesting time off within the first 90 days of employment must seek approval before applying for this role.
• Duration of this project would be 6 Months with possible temp-to-hire.
• Training Schedule/Duration: Mon – Fri 7:00 AM - 4:00 PM PST from 12/1 through 12/11
• Candidate will be working from home throughout the assignment.
• Candidate MUST have high-speed wired Internet connection. Wi-Fi / Wireless connections are not allowed.
• Candidate MUST have a reliable home-office environment.
• Work schedule is Mon – Fri 7:00 am- 7:00 pm Pacific Time- Agents must be able to work any shift in project hours.
• Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalong, English, Spanish.

RESPONSIBILITIES:

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

REQUIRED QUALIFICATIONS:

• Education: At least HS diploma OR GED. (Proof of education is must)
• Must have 2-3 years of Customer Service experience within healthcare/insurance/pharma call center industry.
• Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tag along, English, Spanish

Job Types: Full-time, Contract

Pay: Up to $16.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Work from home

Application Question(s):

• Do you have High Speed WIRED Internet (download speeds >20mbps)?
• Do you have a Laptop with OS - Win 10 / 11, or, MAC OS 10.14 or higher?

Education:

• High school or equivalent (Required)

Language:

• One of (Mandarin, Cantonese, Japanese, Tagalog, Vietnamese) (Required)

Work Location: Remote

Salary : $17