Service Technician

Scope and Purpose

The Service Technician is responsible for performing maintenance and repairs that keep Zellis apartment homes, buildings, and community areas in excellent condition. You are a critical part of the resident experience—when a work order comes in, you are the person who shows up, diagnoses the issue, and gets it resolved with quality and professionalism.

At Zellis, maintenance is not just about fixing things. It is about delivering service that residents remember for the right reasons. You communicate clearly about repair timelines, treat every apartment as if it were your own, and take pride in the quality of your work. You follow the priorities set by the Service Manager, contribute to preventive maintenance programs, and help prepare vacant units for new residents to Zellis standards.

This role requires dependability, technical skill, and clear communication. You work collaboratively with the service team, follow all safety protocols, and respond to emergencies with urgency and professionalism.

Our Core Values

At Zellis, everything we do is guided by four values that define how we show up—for each other, for our residents, and for our clients.

• Driven by Passion: We show up with energy, ownership, and a relentless drive to be better – We care deeply about the work, and it shows. We hold ourselves to a higher standard, take responsibility for outcomes, and push through challenges with determination. Your commitment to quality repairs and professional service directly shapes how residents experience their home every day.
• Built Smarter: We run toward change and build better systems to stay ahead – We lead the industry by embracing technology, automation, and new ways of working to create smarter, more efficient operations. You use Yardi to track work orders, log completion details, and contribute to the data that drives preventive maintenance decisions.
• Experience Meets Insight: We combine experience and data to guide smarter decisions – Our clients and residents trust us to do more than manage—they rely on us to think. We bring expertise and turn data into clear, actionable insight. You report recurring issues and equipment patterns to the Service Manager, helping the team anticipate failures before they impact residents.
• Service Without Compromise: We set a higher standard by anticipating needs and owning every outcome – Every interaction is thoughtful, timely, and intentional. We anticipate needs, communicate clearly, and follow through without exception. Every work order you complete is an opportunity to demonstrate the care and responsiveness that set Zellis apart.

Duties and Responsibilities

• Complete service requests in a timely and professional manner; perform repairs in HVAC, plumbing, electrical, appliances, carpentry, drywall, and painting.
• Diagnose issues accurately and provide effective, lasting solutions; escalate complex repairs to the Service Manager as needed.
• Prepare vacant apartments for new residents—complete inspections, coordinate cleaning, perform necessary repairs, and ensure units meet Zellis quality standards prior to leasing.
• Execute preventive maintenance tasks as assigned, including filter changes, system inspections, and seasonal preparations.
• Enter and update work orders in Yardi, documenting the work performed, parts used, and completion status accurately.
• Provide excellent, professional service to residents; communicate clearly regarding repair status, timelines, and any follow-up needed.
• Follow all safety procedures, company policies, OSHA requirements, and applicable local and state regulations.
• Participate in on-call rotation for after-hours emergency maintenance; respond promptly and notify the Service Manager immediately.
• Maintain tools, equipment, and work areas in clean, organized, and safe condition.
• Support the service team with unit turns, property inspections, and other maintenance tasks as directed.

Competencies

• Technical Skill – Proficient in diagnosing and repairing HVAC, plumbing, electrical, and appliance issues. Delivers quality work that holds up and meets Zellis standards.
• Customer Service – Treats every resident interaction with respect and professionalism. Communicates repair status clearly and follows through on commitments.
• Dependability – Shows up on time, completes work orders on schedule, and follows through without reminders. The team and residents count on your consistency.
• Safety Awareness – Follows all safety procedures, uses PPE and tools properly, and complies with OSHA and local regulations at all times.
• Problem Solving – Diagnoses issues accurately, considers long-term solutions over quick fixes, and escalates appropriately when needed.
• Teamwork – Works collaboratively with the service team, takes direction from the Service Manager, and supports property operations wherever needed.

Knowledge, Abilities, and Other Qualities

• Working knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, drywall, and painting.
• Ability to diagnose issues, determine appropriate repairs, and execute them with quality and efficiency.
• Familiarity with property management software (Yardi preferred) for work order tracking and documentation.
• Understanding of OSHA safety standards and safe use of hand and power tools.
• Basic communication skills for interacting with residents and documenting work performed.

Experience, Training, and Education

• Minimum of 2 years of maintenance experience, preferably in multifamily residential or commercial properties.
• HVAC certification (EPA Type I, II, or Universal) preferred.
• High school diploma or equivalent preferred.
• Experience with Yardi or similar property management software preferred.

Physical Requirements

This position requires the ability to:

• Perform physical labor in all weather conditions, including working in confined spaces, on rooftops, and in mechanical rooms.
• Stand, walk, bend, kneel, crouch, and climb for extended periods throughout the workday.
• Lift, carry, push, or pull up to 75 pounds regularly (e.g., appliances, HVAC equipment, tools).
• Climb ladders and work at elevated heights as needed.
• Operate hand and power tools safely.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Driving Requirements

Valid driver’s license required for travel between property locations, supply runs, and emergency response.