What are the responsibilities and job description for the Assistant Tire and Auto Service Store Manager position at Zeller Tire & Auto Center?
We are looking for a results driven retail Assistant Tire and Auto Service Store Manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.
Responsibilities
- Customer Service
- Drive store sales & promotions with superior tire salesmanship
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of positive behavior and high performance
- Build customer satisfaction and loyalty
- Create positive results for teammates, customers and the company
- Understand alternative tire sourcing and competitors
- Attend paid training to stay up to date with new developments in the tire and automotive service industry
- Other duties as assigned
Skills
- Proven successful experience as a retail manager
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Exceptional communication and interpersonal skills
- BS degree in Business Administration or relevant field would be a plus but not required
Required
- MINIMUM THREE YEARS OF TIRE SALES EXPERIENCE
- Demonstrated success in retail sales management
- Ability to work a retail schedule including Saturdays
- Problem solving as it relates to customer complaints
- Aptitude to manage inventory, order scheduling and ongoing merchandising displays
- Ability to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
- Teammate and customer communication skills
- Negotiation and conflict resolution
- Clean driving record
BASE SALARY $50K-$75K WITH $5K - $10K MINIMUM ADDITIONAL COMMISSION ANTICIPATED
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Tire Sales: 5 years (Required)
Work Location: In person
Salary : $50,000 - $75,000