What are the responsibilities and job description for the IT / Loss Prevention Manager position at Zelle?
Position Summary
The IT / Loss Prevention Manager supports day-to-day retail operations by handling basic technology issues and assisting with loss prevention efforts. This hands-on role focuses on troubleshooting, equipment maintenance, and monitoring store activity to help reduce loss and keep systems running smoothly.Key Responsibilities
- Provide front-line troubleshooting for store technology issues, both in person and over the phone
- Perform routine maintenance on Point of Sale systems and computer equipment
- Set up, install, repair, and replace basic hardware and software
- Support purchasing and setup of new technology equipment
- Help maintain PCI compliance standards
- Monitor security cameras and ensure recording systems are functioning
- Identify and report theft, shrink, and loss trends
- Assist with placement and adjustment of surveillance equipment
- Track and communicate loss prevention issues to leadership
- Supervise and support IT support staff, including scheduling and basic training
- Maintain accurate records and follow established procedures
- Provide occasional front desk coverage and operational support
- Follow company policies, safety practices, and attendance expectations
- Complete additional duties as assigned
Experience:
- 2 to 5 years of experience in IT support, helpdesk, or related field preferred
- 2 to 5 years of loss prevention or retail experience preferred
- Experience working with Point of Sale systems is a plus
Skills:
- Strong troubleshooting and basic technical skills
- Ability to stay organized and manage multiple tasks
- Good communication and teamwork skills
- Ability to follow processes and use sound judgment
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