What are the responsibilities and job description for the Strategic Hands-On Production Supervisor - 2nd Shift - AZ position at Zelis?
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
Zelis is growing—and we’re looking for a hands-on leader to join our state-of-the-art Production Facility in Tempe, AZ. This facility processes and mails over 1.4 million packages daily for more than 500 clients, making it a critical hub in our mission to transform healthcare communications.
As a Production Supervisor, you’ll lead a team of production associates, ensuring smooth operations, high productivity, and a positive work environment. This is a lead-from-the-floor role—you’ll be actively engaged with your team, driving performance and fostering collaboration.
Available Shift
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
Zelis is growing—and we’re looking for a hands-on leader to join our state-of-the-art Production Facility in Tempe, AZ. This facility processes and mails over 1.4 million packages daily for more than 500 clients, making it a critical hub in our mission to transform healthcare communications.
As a Production Supervisor, you’ll lead a team of production associates, ensuring smooth operations, high productivity, and a positive work environment. This is a lead-from-the-floor role—you’ll be actively engaged with your team, driving performance and fostering collaboration.
Available Shift
- 2nd shift - 2 pm - 10 pm
- Oversee daily production workload to meet USPS mail pick-up times and client SLAs
- Lead team meetings, set goals, and coach associates for success
- Monitor performance using metrics and provide constructive feedback
- Maintain balance across quality, productivity, cost, safety, and morale
- Communicate effectively with supervisors, management, vendors, and clients
- Troubleshoot equipment issues and coordinate with service providers
- Ensure compliance with SOPs, HIPAA, and safety standards
- Support new hire training and orientation
- Operate production equipment when needed
- High School diploma or GED
- 4 years in a production environment
- 2 years supervisory experience
- Strong leadership and analytical skills
- Basic computer skills; USPS mail prep knowledge preferred
- Mechanical aptitude
- Be part of a fast-growing healthcare technology leader
- Work in a high-energy, collaborative environment
- Health and Welfare Benefits, 401K, PTO, Paid Holidays and Worklife Support
- Annual performance bonus
- Enjoy perks like an on-site gym, weekly free lunches, and monthly celebrations
- Make an impact in a role that combines leadership, innovation, and hands-on engagement
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.