What are the responsibilities and job description for the Product Director, OON Post Pay Solutions position at Zelis?
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
As the Product Director – Post Pay (Out of Network) at Zelis, you will be the driving force behind the strategic vision and execution of our Out of Network Post Pay product line. This senior role involves defining long-term strategy, developing and maintaining a multi-year roadmap, and translating these strategies into impactful tactical plans. You will lead cross-functional teams (engineering, analytics, compliance, operations, sales) with high autonomy and often indirectly hire or mentor team members. Your work ensures scalable, complaint, and reliable product delivery aligned with Zelis’s Price Division growth goals.
What You'll Do
Strategy & Roadmap
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
As the Product Director – Post Pay (Out of Network) at Zelis, you will be the driving force behind the strategic vision and execution of our Out of Network Post Pay product line. This senior role involves defining long-term strategy, developing and maintaining a multi-year roadmap, and translating these strategies into impactful tactical plans. You will lead cross-functional teams (engineering, analytics, compliance, operations, sales) with high autonomy and often indirectly hire or mentor team members. Your work ensures scalable, complaint, and reliable product delivery aligned with Zelis’s Price Division growth goals.
What You'll Do
Strategy & Roadmap
- Create and maintain the Post Pay Out of Network roadmap (1–3 year tactical, 3–6 months impact) aligned with departmental and company goals.
- Champion integration of market research, customer insights, and internal feedback.
- Co-develop departmental strategy, directly influencing the direction and success of the Out of Network Post Pay team.
- Manage the Post Pay Product budget, develop business cases for executive approval, and include 3-year CAP/OPX costs, incremental KPIs, market value, and ROI.
- Exercise a high degree of autonomy in decision-making under indirect supervision, with accountability for both strategic direction and tactical execution.
- Lead complex initiatives with long-range planning horizons and measurable business outcomes.
- Oversee the full product lifecycle—from ideation to launch, continuous iteration, and post-production improvement.
- Manage dependencies, timing, resourcing, budgeting, and KPI tracking.
- Ensure teams complete deliverables that drive revenue, compliance, and market leadership.
- Work closely with engineering, analytics, operations, compliance, sales, and client-facing teams.
- Translate complex concepts into clear, effective communication for both senior leadership and external stakeholders.
- Lead complex issue analysis, identify novel product opportunities, and propel iterative enhancement based on testing and feedback loops.
- Collaborate with Sales and Marketing to prioritize customer needs in our product roadmaps.
- Serve as domain expert for the OON product.
- Ensure adherence to privacy, regulatory, and security standards, in partnership with our Legal and Compliance teams.
- Support sales and client teams with authoritative product guidance.
- Provide leadership and development support to project teams.
- Guide hiring discussions and contribute to shaping a high-performing product culture.
- Bachelor’s degree (business, healthcare, technology) or equivalent experience.
- 10 years of product management experience.
- Expertise in healthcare with compliance/regulatory knowledge.
- Proven track record managing complex product roadmaps, balancing strategic and tactical objectives in a high-growth environment.
- Excellent analytical skills: financial modeling, data-driven decision-making, KPI monitoring, and performance analysis.
- Experience with Agile product development and the Atlassian suite (Jira, Confluence).
- Exceptional communicator with frequent interaction at senior leadership and client levels.
- Strong negotiation, planning, problem-solving, and project management skills.
- Self-motivated, entrepreneurial mindset with a bias toward action.
- Hands-on leader with collaborative influence across matrixed teams.
- Scrum certification (CSPO/A-CSPO) preferred.
- Pragmatic Marketing certificate preferred.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
