What are the responsibilities and job description for the Call Center Representative - Hybrid - St Petersburg, FL position at Zelis?
Our best Call Center Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline for all Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don’t worry if you don’t have previous call center experience, we are happy to teach you!
In order to be considered, you must reside within 50 miles of the Zelis St Petersburg, FL Office.
As a Zelis Call Center Representative, you will be required to go into the Zelis St Petersburg office two (2) days per month on the 1st and 3rd Wednesday of every month.
This is a Monday - Friday position paying $17.75/hr.
What You’ll Do:
- Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
- Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
- Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
- Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
- Build and maintain a thorough knowledge of Zelis Payments products and solutions.
- Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
- Maintain scheduled adherence and remaining productive throughout your given shift.
- Ability to consistently meet monthly stat expectations and attendance goals.
- Maintain and display a positive attitude.
Salary : $18