What are the responsibilities and job description for the Senior Product Manager - Salesforce Platform position at Zelis Healthcare, LLC?
At Zelis, we Get Stuff Done. So, let's get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
We are seeking a strategic and technically adept Salesforce Product Manager to lead the development, optimization, and lifecycle management of Salesforce-based solutions across the enterprise. This role will focus on enhancing CRM workflows, driving automation, and aligning Salesforce capabilities with business goals across sales, marketing, and operations.The ideal candidate will bring deep experience in Salesforce platform management (Sales Cloud, Revenue Cloud, Marketing Cloud, etc.), product strategy, and cross-functional collaboration. You will serve as the bridge between business stakeholders and technical teams, translating complex requirements into scalable, user-centric solutions.
What You'll Do:
Own and evolve the Salesforce product roadmap, ensuring alignment with enterprise priorities and stakeholder needs for the Sales and Marketing teams.
Lead discovery and intake processes for Salesforce enhancements, integrations, and new feature requests.
Translate business requirements into functional specifications, user stories, and acceptance criteria.
Collaborate with Salesforce admins, developers, and third-party vendors to deliver high-impact solutions.
Drive adoption of Salesforce features through training, documentation, and stakeholder engagement.
Monitor platform performance and usage metrics to inform continuous improvement.
Serve as a subject matter expert for Salesforce capabilities, integrations, and best practices.
Partner with RevOps, Marketing, and Sales to optimize lead management, campaign tracking, and reporting workflows.
Support governance efforts including SLA definitions, lifecycle stage mapping, and queue management.
Champion automation and agentic workflows to reduce manual effort and improve data quality.
What You'll Bring to Zelis:
5 years of product management experience, with at least 3 years focused on Salesforce platforms.
Hands-on experience with Sales Cloud, Revenue Cloud, and Marketing Cloud; familiarity with JIRA and Confluence preferred.
Strong understanding of CRM workflows, data models, and integration strategies.
Proven ability to lead cross-functional initiatives in a matrixed environment.
Excellent communication and stakeholder management skills.
Experience with agile methodologies and writing user stories.
Salesforce certifications (e.g., Business Analyst, Sales Cloud Consultant) a plus.
Familiarity with AI-driven tools and automation platforms (e.g., Appfire, JPD, HubSpot) is a plus.
Pragmatic Marketing certifications a plus.
Strategic thinker with a "product mindset" focused on solving business problems through technology.
Comfortable navigating ambiguity and driving clarity across teams.
Passionate about improving user experience and operational efficiency through Salesforce innovation.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Base Salary Range
$115,000.00 - $153,000.00At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.
Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $115,000 - $153,000
