VA Benefits Advisor

Job Title: VA Benefits Advisor

Summary - This is a contingent opportunity and would begin work upon the contract award.

The Veterans Affairs Transition Assistance Program (VA TAP) supports Service members and Veterans as they transition from military to civilian life. Through a structured curriculum and personalized support, VA TAP delivers education and career guidance, benefits briefings, and resources to promote post-service success.

As service members leave military service and return to life as civilians, they will need the proper tools and information necessary for a smooth transition. VA Benefits Advisors are a team of qualified individuals within the larger TAP who will provide support and facilitate connections to meet the unique needs of the service member and their family.

Essential Duties and Responsibilities

• Provide onsite support at military installations (both CONUS and OCONUS)
• Conduct VA Benefits and Services briefings
• Deliver established training curriculum, ensuring course content and delivery methods follow established training objectives.
• Perform one-on-one engagements with service members
• Support pre-separation counseling
• Provide support at Reserve, National Guard and Military Life Cycle (MLC) events
• Establish and maintain a network with other resource experts
• Handle sensitive and personally identifiable information
• Provide daily reporting on events and interactions
• Adhere to VA policies and professional conduct standards

Supervisory Responsibilities

This job has no supervisory responsibilities

Required Qualifications

• Bachelor’s degree OR a combination of education and relevant experience OR four years of relevant work/military experience
• Experience making presentations and facilitating training for large and small groups
• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model.
• Knowledge of the military and the challenges of the transitioning service member population.
• Proficiency in using office automation equipment and software
• Proficiency in Microsoft Office Suite. Excellent oral and written communication skills.
• Ability to read, write, speak and understand the English language.

Preferred Qualifications

• Understanding of various VA benefit programs.
• Experience working with military clients.
• Understanding of current veteran issues and challenges pre- and post-transition

Other Requirements

• Must pass a pre-employment background check and be able to obtain and maintain a government clearance.
• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
• Ability to travel up to 10%

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.