Contract Program Manager

Job Title: Contract Program Manager

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders’ employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary- This is a contingent opportunity and would begin work upon the contract award.

The Army Transition Assistance Program (TAP), also known as Soldier for Life/Transition Assistance Program, or SFL TAP, exists to help Soldiers and their families to plan and prepare for and execute a successful transition from active duty to civilian life. The overarching goal is to ensure that Soldiers leave the military ready to pursue their post-service goals with confidence to embark on their next chapter whether it's employment, education, entrepreneurship, or something else.

The Contract Program Manager (CPM) provides overall leadership, direction, and management of the Army Transition Assistance Program (TAP) services contract. They ensure compliance with the Performance Work Statement (PWS) and delivery of high-quality services across all installations.

Essential Duties And Responsibilities

• Lead contract team and oversee contract implementation across all Army TAP installations
• Ensure compliance with TAP program requirements, federal regulations, and Career Readiness Standards (CRS)
• Manage the Program Management Office (PMO), supervising regional and installation managers
• Serve as the contractor’s primary interface with Army HQ TAP, the COR, and government stakeholders and has authority to speak on behalf of the company consistent with organizational policies and procedures.
• Develop and maintain program management and quality control plans, and risk management frameworks
• Monitor program performance metrics; prepare and submit required weekly, monthly, and quarterly reports
• Direct staffing strategy, workforce planning, and performance management across multiple sites
• Implement corrective action plans and continuous improvement initiatives
• Manage budgetary oversight, contract deliverables, and risk mitigation
• Travel to installations as needed for oversight, audits, and support
  
  

Supervisory Responsibilities

• This position is responsible for the overall direction, coordination and evaluation of the TAP staff (regional and installation managers, counselors, trainers, career coaches and administrators).
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  
  

Required Qualifications

• Bachelor’s degree in relevant field from an accredited institution
• Minimum of five (5) years of experience in government contracts preferably with a military or DOD organization
• Minimum of five (5) years of experience in personnel management/staff supervision experience overseeing geographically dispersed teams of similar sizes.
• Possess a thorough knowledge of the military organizational structure, mission objectives, function, procedures, regulations, and policy pertaining to the Department of the Army
• Working knowledge of the Army TAP program
• Ability to effectively manage multiple priorities and lead change management activities
• Experience with government program management, design, development, implementation, evaluation and reporting
• Experience with quality assurance programs for service delivery contracts
• Ability to travel CONUS/OCONUS up to 10% as required.
• Excellent oral/written communication skills
• Experience with and ability to proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint)
  
  

Preferred Qualifications

• Masters degree in a related field from an accredited institution
• Knowledge of TAP policies, DoD/Army transition requirements, and CRS standards.
• Prior military service or direct experience supporting transitioning Service members and Veterans
• Familiarity with Section 508 compliance, VA TMS 2.0 training platform, and SharePoint-based deliverable tracking
  
  

Other Requirements

• Ability to successfully complete pre-employment and government background investigation to include FBI fingerprints
• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
  
  

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Resolves conflict: Gives appropriate recognition to others.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate. judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Managing People: Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Maintains consistent availability to support staff needs; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group. presentation skills and participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Project Management - Develops project plans; Manages and Controls project tasks; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  
  

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computers, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer