Service Coordinator

Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts. 

JOB DESCRIPTION:

This individual will be responsible for further developing and coordinating all Zeeco's service capabilities, including global service requests.

Partial list of Key responsibilities and accountabilities:

• Work with project managers, applications engineers, global locations and / or service personnel and provide proposals for Zeeco service.
• Develop a system to track orders requiring start-up services, when they are scheduled to ship, and coordinate services with clients, projectors or other Zeeco offices.
• Attend weekly and bi-weekly scheduling meetings with customers and Zeeco team members.
• Build and maintain a list of Zeeco worldwide employees/service personnel as well as their capabilities to utilize when service opportunities arise. Also, include potential contract employees / companies as well as their capabilities.
• Obtain and assemble documentation to ensure service trips are properly invoiced in a timely manner.
• Obtain purchase orders, ensure Terms & Conditions are acceptable to Zeeco, and schedule the appropriate personnel to provide service.
• Assist with coordinating visas or documentation required for international travel. Determine qualifications / documentation required to enter facilities. (i.e. TWIC, DISA, and etcetera.)
• In addition, schedule site-specific training, geographical specific training, or qualifications required for Zeeco service personnel to enter plants and perform service.
• Track the expiration of each person's training to ensure they stay current on items needed to enter facilities. In addition, keep track of temporary employees that are drug and alcohol tested.
• Ensure service personnel have the proper PPE to enter facilities. Also, keep extra PPE on hand for any Zeeco employee that makes a site visit. Inventory tools and equipment purchased for and by Zeeco service technicians.
• Enter data and update systems/programs like DISA and ISNetworld.
• Track daily labor as it is applied to in place Purchase Orders. Ensure Purchase Orders are updated to cover costs before project completion.
• Assist Service Engineers with air travel booking and provide options if needed.
• Ship parts and/or equipment as needed utilizing our in-house shipping logistics. (ZHQ)
• Build rapport with clients and follow up on a regular basis to determine if they have any upcoming opportunities.
• Work with Service Manager to determine resources or tools needed to grow business and improve profitability.
• Work with marketing department to develop literature that can be mailed or emailed to clients currently not using Zeeco's services.
• Work with Service Manager and Product Line Directors to maintain service rates.
• As time allows, work with Controls Manager on critical issues to provide support where needed.  This could include issues such as tracking purchase orders, client documentation resolution, etc.