Night Auditor

Interested in a workplace that values your contributions? Are you looking for a job that comes with travel benefits? Do you have skills in customer service you're looking to use and grow?

LaTour Hotels and Resorts (LHR) is hiring for a Night Auditor positions at our Coconut Palms Beach Resort II in New Smyrna Beach, FL!

As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent we recognize it and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.

We offer membership to our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel related expenses like airfare, car rental and more.

Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k), and more!

A role in Guest Services as a Night Auditor is a great way to get started with LHR. In this role you'll be working face to face with our guests to establish a positive rapport and provide excellent guest services from the first greeting through check-out. It is essential that we make guests feel welcome, that their needs are met and that any questions/problems are resolved efficiently and appropriately.

This position is vital to our operations and serves as the foundation for providing the best hospitality LHR can offer at each of it's locations.

POSITION SUMMARY
The Night Auditor serves as the front desk agent on the night shift and reconciles all daily transactions in order to prepare daily financial reports. This dual role of providing accurate account reconciliations and excellent guest services helps support resort operations.

ESSENTIAL FUNCTIONS

• Welcomes & registers guests in a friendly, professional, and efficient manner
• Provides detailed information about resort facilities & operating hours.
• Answers telephone calls and resolves guest inquiries in a friendly and professional manner.
• Rents rooms in accordance with Front Desk sales strategies.
• Performs check in/out and cash handling activities in accordance with standard operating procedures.
• Enters detailed information regarding resort transactions for accounting purposes
• Performs accuracy verification of daily revenue activities and occupancy status
• Completes all audit functions accurately and in a timely manner
• Attends all required resort and department meetings and trainings.
• Perform other guest services duties as needed to provide excellent servic

OTHER FUNCTIONS

The Night Auditor may also:

• Perform concierge duties.
• Assist with bellman duties as needed.
• Assist with storm preparation

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials

• This position requires a high school diploma or GED.

Experience

• Customer Service experience is preferred, but not required.

LHR’s Core Competencies

• Accountability: Ability to accept responsibility and account for his/her actions.
• Adaptability: Ability to adapt to change in the workplace.
• Customer oriented: Ability to take care of the customers’ needs while following company procedures.
• Enthusiastic: Ability to bring energy to the performance of a task.
• Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
• Interpersonal: Ability to get along well with a variety of personalities and individuals.
• Responsible: Ability to be held accountable or answerable for one’s conduct.
• Safety awareness: Ability to identify and correct conditions that affect employee safety.
• Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills

• Accuracy: Ability to perform all duties accurately and thoroughly.
• Oral Communication: Ability to communicate effectively in a positive manner with others using the spoken English word to both internal and external guests.
• Detail Oriented: Ability to pay attention to the minute details of every task.
• Organization: Posses the trait of being organized and methodically performs each task.
• Friendliness: Ability to exhibit an enthusiastic demeanor towards all guests.

Other Requirements

• Bilingual/Spanish Speaking Preferred

WORK ENVIRONMENT

The Night Auditor works in an office environment with many distractions and frequent interruptions and is often the only employee on duty.  This position works primarily evening and overnight hours and will require work on weekends and holidays.