Golf Shop Assistant

Description

Interested in a workplace that values your contributions? Are you looking for a job that comes with travel benefits? Do you have skills in customer service you're looking to use and grow?

East Coast Golf Management (ECGM) is hiring Golf Shop Assistant positions at our Wachesaw East Golf Club location in Murrells Inlet, SC!

As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent we recognize it and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.

We offer membership to our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel related expenses like airfare, car rental and more.

A role in our golf shop is a great way to get started with LHR. In this role you'll be working face to face with our guests to establish a positive rapport and provide excellent experiences from the first greeting and setting a positive tone for the golf experience. It is essential that we make golfers feel welcome, that their needs are met and that any questions/problems are resolved efficiently and appropriately.

POSITION SUMMARY

The Shop Assistant is responsible for greeting customers as they sign in to play golf. The Shop Assistant will assist in the opening & closing duties of the shop provide outstanding customer service to all players and manage a clean, accurate tee sheet and customer profile. The Shop Assistant collects green fees, seasonal dues and is responsible for the cleanliness, stocking and security of the shop.

ESSENTIAL FUNCTIONS
The Shop Assistant:

• Answer and direct all incoming calls, take messages and deliver when appropriate

• Greet and direct all visitors; ask all players to sign in

• Inform players of course conditions (cart path only, reason for brown patches, etc.)

• Readies club cars for rental to customers

• Maintains a constant presence in the pro shop

• Empties trash throughout the Pro Shop and Pro Shop offices daily

• Dust pro shop, clean, stock, ensure all surfaces and displays are clean and attractive

• Liaison between Tournament Staff, Player Assistants, Starter and General Manager. Will

• Effectively communicate and coordinate information between all areas of the golf operation.

Qualifications

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials
High School diploma or GED Preferred

Experience

• High school diploma or equivalent

• Customer service and telephone experience

• Cleanliness and good grooming habits

• Knowledge of the rules of golf

• Cash register experience extremely helpful

• Basic mathematical aptitude; ability to make change

• Excellent communication skills, positive attitude, professional demeanor, easy-going sense of humor

• Ability to make every customer feel more welcome at our course than anywhere else

ECGM's Core Competencies

Accountability: Ability to accept responsibility and account for his/her actions.

Adaptability: Ability to adapt to change in the workplace.

Customer oriented: Ability to take care of the customers’ needs while following company procedures.

Enthusiastic: Ability to bring energy to the performance of a task.

Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.

Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.

Interpersonal: Ability to get along well with a variety of personalities and individuals.

Responsible: Ability to be held accountable or answerable for one’s conduct.

Safety awareness: Ability to identify and correct conditions that affect employee safety.

Tolerance: Ability to work successfully with a variety of people without making judgments.


Knowledge & Skills

Active listening: Ability to actively attend to, convey, and understand the comments and questions of others.
Autonomy: Ability to work independently with minimal supervision.
Oral Communication: Ability to communicate effectively with others using the spoken word.
Energy: Ability to work at a sustained pace and produce quality work.
Friendliness: Ability to exhibit a cheerful demeanor toward others.
Judgment: The ability to formulate a sound decision using the available information.
Organization: Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving: Ability to find a solution for or to deal proactively with work-related problems.
Reliability: The trait of being dependable and trustworthy.

Other Requirements
Must possess a valid driver’s license

PHYSICAL REQUIREMENTS
 

WORK ENVIRONMENT

The Shop Assistant will be working in an active environment indoors which will require standing, bending over, and picking up objects as work duties require while also interacting with customers that come in and out of the shop.