Community Manager

Zealandia Holding Company, Inc. is currently seeking a full-time Community Manager to join our BrewTown Living division at The Dunes at Coastal Point in Atlantic Beach, NC. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; company-paid life insurance and short-term disability; optional ancillary benefits; travel perks; and more. Zealandia Holding Company is an Equal Opportunity Employer and an ESOP company.

Position Overview

The Community Manager at The Dunes at Coastal Point, located in Atlantic Beach, NC, is responsible for the overall operational, financial, and resident experience performance of the community. This role provides on-site leadership and reports directly to the President of BrewTown Living, LLC.

The Community Manager is accountable for achieving occupancy and financial goals, maintaining the physical condition of the property in accordance with company standards, ensuring regulatory compliance, and fostering a positive and professional community environment. This position requires an active North Carolina Real Estate license.

Essential Duties & Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing laws, the Americans with Disabilities Act (ADA), the Fair Credit Reporting Act (FCRA), and all applicable local, state, and federal regulations.
• Provide day-to-day leadership for all on-site operations, including leasing, resident relations, maintenance coordination, and administrative functions.
• Serve as the primary point of contact for residents, ensuring timely resolution of concerns and delivering a high level of customer satisfaction.
• Recruit, hire, train, coach, and supervise on-site staff to build a motivated and high-performing team.
• Communicate regularly with the President regarding community performance, staffing needs, financial results, capital needs, and operational concerns.
• Oversee leasing performance, occupancy levels, renewals, delinquency management, and rent collection efforts.
• Utilize key performance indicators (KPIs) and reporting tools to monitor asset performance and recommend operational or pricing adjustments as needed.
• Assist in the development, implementation, and execution of marketing and outreach strategies to achieve leasing and revenue goals.
• Conduct regular property inspections to ensure curb appeal, safety, cleanliness, and compliance with company standards. Inspections include vacant units, rent-ready units, and occupied unit inspections as required.
• Ensure all maintenance and corrective actions identified during inspections are addressed promptly and documented appropriately.
• Review vendor bids and contracts and submit recommendations for approval.
• Prepare reports, correspondence, and documentation accurately and in a timely manner.
• Enforce lease agreements, community policies, and applicable regulations consistently and professionally.
• Represent BrewTown Living, LLC in a positive and professional manner within the local community.
• Perform all real estate–related activities in compliance with North Carolina Real Estate Commission regulations.
• Carry out other duties assigned by leadership.

Performance Expectations

• Maintain targeted occupancy and renewal rates
• Manage delinquency within company standards
• Achieve budgeted NOI and profit margin goals
• Effectively manage rental rates and concessions
• Identify and support additional revenue opportunities
• Maintain consistent property appearance and curb appeal
• Plan and oversee monthly community events to enhance resident engagement

Competencies & Skills

• Strong understanding of NOI, cash flow, and asset performance
• Ability to read, analyze, and interpret financial and operational reports
• Proven ability to meet performance goals and deadlines
• Experience managing operating budgets and controlling expenses
• Strong leadership, organizational, and problem-solving skills
• Ability to handle resident issues and crisis situations professionally
• Excellent verbal and written communication skills
• High level of accuracy, attention to detail, and follow-through
• Ability to manage multiple priorities in a fast-paced environment

Education & Experience

• Active North Carolina Real Estate license required and must be maintained as a condition of employment
• Bachelor’s degree in business or related field preferred, not required
• Three to five years of supervisory apartment or property management experience required
• Experience with budgeting, leasing, marketing strategies, staff supervision, maintenance coordination, and rent collections
• Strong knowledge of Fair Housing practices and compliance requirements
• Valid driver’s license required and must be maintained as a condition of employment
• Professional certifications such as CAM or CALP preferred, but not required

Equal Employment Opportunity

Zealandia Holding Company, Inc,,  is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

This job description outlines the general nature and level of work performed and is not intended to be all-inclusive. Zealandia Holding Company reserves the right to modify job duties and responsibilities at any time. This position includes a 90-day probationary period and does not represent a contract of employment.  This position is not currently bonus eligible. Should bonus eligibility be introduced in the future, an addendum outlining applicable performance metrics will be provided.