What are the responsibilities and job description for the Branch Operations Specialist position at Zeal Credit Union?
Join Zeal Credit Union for a Full-Time, onsite Branch Operations Specialist position and immerse yourself in a dynamic work environment that fosters collaboration and high performance. This onsite position that would rotate between Allen Park, Taylor, and Woodhaven branches that offers you the chance to make a tangible impact on our member-focused community. As a key problem solver, you will contribute to innovative strategies, ensuring our operations run smoothly. Your empathetic approach will resonate as you engage with members, providing them with valuable solutions and building lasting relationships. Be part of a team that values character and passion, while embracing a fun and flexible culture that encourages forward-thinking.
Your day as a Branch Operations Specialist
As a Full-Time Branch Operations Specialist at Zeal Credit Union, you will play a pivotal role in enhancing member experiences by assisting with complex transactions, inquiries, and account research. Your commitment to exceptional service will guide you in providing tailored product recommendations while ensuring the smooth operation of the branch. You will handle a variety of responsibilities ranging from cash management—balancing vaults, ATMs, and teller drawers, to conducting branch audits and maintaining compliance with policies and regulatory requirements. As a knowledgeable resource, you will train and mentor Member Service Representatives and specialists, fostering a culture of operational excellence. Additionally, you will serve as a subject matter expert on intricate member transactions, such as CDs, IRAs, and consumer lending.
By modeling our credit union values and promoting a positive, member-focused atmosphere, you will contribute significantly to our mission of serving the community effectively. Punctuality and regular onsite attendance will be essential as you take on various operational responsibilities.
Would you be a great Branch Operations Specialist?
To excel as a Full-Time Branch Operations Specialist at Zeal Credit Union, a combination of experience, skills, and knowledge is essential. A minimum of three years in a similar role, complemented by a high school education or GED, will provide the foundational expertise needed. A deep understanding of credit union products, services, and procedures, along with compliance knowledge related to BSA/AML/OFAC regulations, is critical for ensuring adherence to industry standards.
Strong interpersonal and communication abilities are necessary to effectively assist members and collaborate with a diverse team. Organizational skills and meticulous attention to detail will enable you to manage complex transactions efficiently. Proficiency in Microsoft Office Suite is required, along with the capability to prioritize tasks in a fast-paced environment.
Preferred skills include experience in branch operations and a more advanced understanding of transactional systems and balancing procedures, enhancing your effectiveness in providing exceptional member service.
Knowledge and skills required for the position are:
Required:
- 3 years of similar or related experience
- High school education or GED
- Knowledge of credit union products, services, policies, and procedures
- Strong interpersonal, communication, organizational, customer service skills and attention to detail.
- Proficient in Microsoft Office Suite
- Ability to prioritize
- Knowledge and/or training, and compliance with Laws and Regulations pertaining to BSA/AML/OFAC and other applicable regulations
Preferred:
- Experience in branch operations, compliance, or audit functions within a financial institution.
- Advanced understanding of branch transactional systems, balancing procedures, and complex member service functions.
schedule
- Monday: 9:00am-6:15pm
- Tuesday: 9:00am-5:15pm
- Wednesday: 9:00am-5:15pm
- Thursday: 9:00am-5:30pm
- Friday: 9:00am-6:30pm
- *Saturday: 8:45am-1:15pm
*Saturdays are on a rotating basis and an opportunity for overtime
Will you join our team?
If you think this is the right position for you, apply! We look forward to meeting you!
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.