Tech Support (Onsite Specialist)

Job Summary:

We are seeking a detail-oriented and customer-focused POS On-site Specialist to support new merchant partners in implementing and customizing their Point of Sale (POS) systems. In this role, you will be responsible for ensuring merchants have a smooth onboarding experience by configuring software, customizing menus, installing POS hardware on-site, and delivering basic system training.

Key Responsibilities:

• Collaborate with new merchants to understand their business needs and customize the POS system accordingly.
• Set up and configure POS software, including menu programming, tax settings, and other system preferences.
• Install POS hardware on-site, including terminals, printers, cash drawers, Kiosks, and network connections.
• Conduct on-site training sessions with merchants and their staff to ensure they are comfortable and confident using the system.
• Provide first-line support and troubleshoot technical issues during the initial two days of system use, ensuring a smooth transition for the merchant.
• Ensure successful system testing and handover to merchants post-installation.
• Document all configurations and installations accurately for internal and client reference.
• Provide feedback to product and support teams to improve the merchant experience and system functionality.

Requirements:

• Must be fluent in English and Chinese.
• Proven experience in POS systems, IT support, or a technical field role.
• Strong understanding of hardware and software components of POS systems.
• Ability to troubleshoot, diagnose, and resolve issues in real-time.
• Excellent interpersonal and communication skills; ability to work effectively with non-technical users.
• Detail-oriented, well-organized, and able to manage multiple implementations simultaneously.
• Willingness to travel to merchant sites as needed. Willingness to do training in Atlanta headquarter.
• Familiarity with POS platform or similar systems is a plus.
• High school diploma or equivalent; technical certifications or relevant coursework preferred.

Working Conditions:

• On-site visits to merchant locations
• Some evening or weekend work may be required, depending on client needs
• Physical work, including lifting and setting up hardware equipment

Experience:

• Customer service: 1 year (Preferred)
• Restaurant working experience: 1year (Preferred)

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road

Salary : $42,000