What are the responsibilities and job description for the Install & Activation Technician II - Waves position at Zayo Group?
Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Install and Activation Technician II's are a skilled team of network professionals who are responsible for the configuration, installation, testing, and activation of telecommunications equipment and simple to complex customer services. They will have a complete understanding of Wave Circuits.
They will work with minimal supervision under the direction of the Install Managers and Leads. Install Technician IIs are required to effectively communicate with internal Service Delivery personnel and Zayo's customers on the progress of the order fulfillment and turn-up assistance. They will ensure that all work adheres to Zayo's strict quality standards for ongoing customer support.
Responsibilities:
Provision, test, and turn-up Wave services across multiple hardware platforms.
Test services using RFC2544 and document results in Zayo systems.
Maintain processes and procedures documentation relating to the provisioning, test, and activation of Zayo Wave services.
Ensure the proper documentation and network reliability standards are followed for the ongoing support of these services going forward.
Document work efforts in Zayo systems to track circuits through the install process.
Ensure Zayo is creating the finest network available for the support of our customers and long term company financial success.
Interact with customers to provide a high level of customer satisfaction.
Work nights and/or weekends as necessary and participate in an on-call rotation.
Work well as a part of a team as well as being able to perform as an individual with minimal supervision.
Perform special projects and other duties as assigned.
Qualifications:
Working knowledge of signal flow in the Ciena 6500, Ciena 4200, Ciena 5200, Cyan, Cisco 15454, Infinera ATN, Infinera DTN, Infinera G30, Ciena Core Stream, Alcatel 1830, Wave Serve
Must have at least 2 years' experience circuit install and working knowledge of DWDM equipment.
Excellent communication skills, both verbal and written.
Effective problem solving and interpersonal skills.
Basic knowledge of Microsoft Word and Excel as well as the trouble ticketing and circuit inventory software.
Estimated base pay range: $22.45 - $34.51 USD/hour.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Zayo is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. EEO IS THE LAW Zayo invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This plan is available for inspection upon request by emailing our People Ops team.
