Coordinator, eCommerce

Zaxbys is transforming what digital leadership looks like in the restaurant industry. Our Loyalty & eCommerce team is driving explosive growth in omnichannel sales, digital engagement, and loyalty performance – and we are just getting started.

As the Coordinator, eCommerce, you’ll play a critical role in fueling this growth. You’ll help shape how millions of guests discover, order, and engage with Zaxbys online by leading flawless promotional execution, driving SEO performance, and uncovering opportunities to optimize conversion and guest experience.

If you’re passionate about growth, digital innovation, and eager to bring bold ideas to life – this is your chance to make an immediate impact on one of the fastest-growing brands in the category.

As we continue to grow, our strategies have set us up for success to be the top offering

in Chicken Fingerz, Boneless Wings and Zalads. We’d love to have you as part of our team!

This position is based in Atlanta, GA area and allows for a hybrid work schedule that includes 3 in-office days per week.

Benefits Include

• Medical, Dental and Vision insurance
• Company-paid Disability, Critical Illness, and Basic Life insurance
• 401K participation with Company match
• 50% off meal discount at company-owned locations
• Parental Leave
• Child Care Assistance
• Education Assistance Program
• PTO and 9 Company Holidays 2 Floating Holidays
  
  

What The Job Entails

Drive Digital Growth

• Lead planning and execution of digital promotions across Native and 3rd Party Delivery platforms = ensuring every campaign launches on time and drives measurable results
• Partner with cross-functional teams (Media, Operations, IT, and more) to bring new features and menu launches to life online
• Execute item lifecycle management and linking best practices to maximize visibility and conversion
  
  

Fuel Search & Discovery

• Manage Search Engine Optimization (SEO) agency and listings platforms to ensure every location is optimized for discovery and conversion
• Implement on-page and technical SEO improvements that drive traffic and revenue
• Create and refine content strategies for local store pages in partnership with Brand, UX, IT, and Franchisees
  
  

Analyze, Optimize, and Innovate

• Use Excel and analytics tools to proactively track trends, measure performance, and identify what’s working – and what’s not – with a maniacal focus on driving results
• Monitor eCommerce performance and competitor activity, identifying new opportunities for differentiation and growth
• Support deep linking, upsell, and calendar strategies that connect marketing to measurable eCommerce outcomes
• Collaborate across teams to identify, test, and implement new site features that improve User Experience and expand guest checks
  
  

What You Bring

• Proven ability to execute and optimize digital campaigns that drive revenue
• Strong Excel skills – comfortable analyzing data, spotting trends, and presenting insights clearly
• Analytical mindset- curious, data obsessed, and relentless about improvement
• Highly organized self-starter who thrives in a fast-paced, cross-functional environment
• Excellent communicator and collaborator with strong attention to detail and follow-through
  
  

WHY YOU’LL LOVE IT HERE

• Impact: Be part of a team that is accelerating and growing in the restaurant space
• Innovation: Help lead the next wave of automation, personalization, and digital excellence
• Culture: Work with people who put people first – and believe growth is a team sport
• Momentum: Join at a moment when Zaxbys is breaking records and redefining guest experience
  
  

Education And Experience Guidelines

• Education: Bachelor’s degree in Marketing, Communications or Business OR equivalent combination of education and experience
• Experience: 1-3 years of experience in eCommerce, SEO, digital merchandising, or digital marketing (restaurant or retail brand experience preferred)
  
  

Zaxby’s Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.

Pay Range

$59,000 - $74,000