What are the responsibilities and job description for the Franchise Business Consultant - Ops Consultant position at Zaxby's?
The Zaxbys Support Center is looking for an Operations Consultant to join the Field Operations team. The Operations Consultants role increases the overall performance of Zaxbys restaurants by executing objectives outlined in accordance with the Zaxbys Strategic Plan. This position visits all stores within a designated region as frequently as possible. This position is responsible for assisting in optimizing assigned restaurant performance while operating in accordance with protecting brand standards and maximizing profit and growth for the franchisee community.
As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings and Zalads. Wed love to have you as part of our team!
This position is field-based in the Atlanta, GA area.
Benefits Include:
Medical, Dental, and Vision insurance
Company-paid Short and Long-Term Disability insurance, Basic Life and Critical Illness insurance
401K participation
50% off meal discount at company-owned locations
Child Care Assistance Plan
Education Assistance Program
Parental Leave
PTO and Company Holidays
ESSENTIAL JOB FUNCTIONS
Essential duties may include but are not limited to the following:
Conduct shoulder-to-shoulder hub trainings and 100% follow ups along with any additional company initiatives
Prepare for store visits and or meetings beforehand by researching and reviewing metrics and root causes relative to performance
Visit each restaurant at minimum once per quarter (more frequently if needed)
Protect the brand and follow Zaxbys procedures on inspection failures through Steritech (RER and Food Safety) Follow ups & Coaching when appropriate
Submits projects, documentation, recaps, and reports by deadline assigned by Field Operations Manager and archived for future reference
Store observations are documented accurately and thoroughly using established SMART goals during follow up visits scheduled
Keep a detailed rolling 30-day calendar with work related visits and activities
Send out regional bi-weekly email with required metrics (Scorecard) and analysis
Ensure documentation is stored in a timely manner on the ZDrive or current system
Collaborate with other departments (e.g. Design & Construction, Training, Ops Services, Menu Innovation, Marketing and IT)
Demonstrate brand values and culture through personal representation and participation in meetings and company related events and activities
Effectively delivers appropriate feedback to licensees with a CEO of the Region mindset
Fosters accountability and commitment with franchisees and above store managers in region through influence and relationship building
KEY COMPETENCIES
Strong negotiation and persuasion skills
Must attain and maintain ServSafe certification
Current working knowledge of applicable state and federal workplace health and safety regulations
Ability to facilitate a complete understanding of operational procedures to above-store management and franchisees
Proficiency in Microsoft Word and Microsoft Excel
Excellent public speaking and presentation skills
Interpersonal skills to build and maintain strong relationships
Business acumen with analytical skills to promote active ongoing compliance to Zaxbys operations standards
EDUCATION AND EXPERIENCE GUIDELINES
Education: Bachelors degree in Business/Management preferred; OR equivalent combination of education and experience
Experience: 1-2 years of related experience and/or training in restaurant operations, finance, business, training and/or leadership; previous experience in business consultant role ideal
Other: Valid drivers license, vehicle insurance, and reliable transportation; clean motor vehicle report
Zaxbys Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.
PAY RANGE
$80,000 - $90,000
Brand: Zaxby's
Address: 2002 Summit Blvd NE Atlanta, GA - 30319
Property Description: 3 - ZFL Headquarters - Atlanta
Property Number: 3
As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings and Zalads. Wed love to have you as part of our team!
This position is field-based in the Atlanta, GA area.
Benefits Include:
Medical, Dental, and Vision insurance
Company-paid Short and Long-Term Disability insurance, Basic Life and Critical Illness insurance
401K participation
50% off meal discount at company-owned locations
Child Care Assistance Plan
Education Assistance Program
Parental Leave
PTO and Company Holidays
ESSENTIAL JOB FUNCTIONS
Essential duties may include but are not limited to the following:
Conduct shoulder-to-shoulder hub trainings and 100% follow ups along with any additional company initiatives
Prepare for store visits and or meetings beforehand by researching and reviewing metrics and root causes relative to performance
Visit each restaurant at minimum once per quarter (more frequently if needed)
Protect the brand and follow Zaxbys procedures on inspection failures through Steritech (RER and Food Safety) Follow ups & Coaching when appropriate
Submits projects, documentation, recaps, and reports by deadline assigned by Field Operations Manager and archived for future reference
Store observations are documented accurately and thoroughly using established SMART goals during follow up visits scheduled
Keep a detailed rolling 30-day calendar with work related visits and activities
Send out regional bi-weekly email with required metrics (Scorecard) and analysis
Ensure documentation is stored in a timely manner on the ZDrive or current system
Collaborate with other departments (e.g. Design & Construction, Training, Ops Services, Menu Innovation, Marketing and IT)
Demonstrate brand values and culture through personal representation and participation in meetings and company related events and activities
Effectively delivers appropriate feedback to licensees with a CEO of the Region mindset
Fosters accountability and commitment with franchisees and above store managers in region through influence and relationship building
KEY COMPETENCIES
Strong negotiation and persuasion skills
Must attain and maintain ServSafe certification
Current working knowledge of applicable state and federal workplace health and safety regulations
Ability to facilitate a complete understanding of operational procedures to above-store management and franchisees
Proficiency in Microsoft Word and Microsoft Excel
Excellent public speaking and presentation skills
Interpersonal skills to build and maintain strong relationships
Business acumen with analytical skills to promote active ongoing compliance to Zaxbys operations standards
EDUCATION AND EXPERIENCE GUIDELINES
Education: Bachelors degree in Business/Management preferred; OR equivalent combination of education and experience
Experience: 1-2 years of related experience and/or training in restaurant operations, finance, business, training and/or leadership; previous experience in business consultant role ideal
Other: Valid drivers license, vehicle insurance, and reliable transportation; clean motor vehicle report
Zaxbys Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.
PAY RANGE
$80,000 - $90,000
Brand: Zaxby's
Address: 2002 Summit Blvd NE Atlanta, GA - 30319
Property Description: 3 - ZFL Headquarters - Atlanta
Property Number: 3
Salary : $80,000 - $90,000
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