Regional Manager

Position Summary

The Regional Manager is responsible for managing the overall operations of a portfolio of assigned apartment communities. This position manages a team of property managers, leasing consultants, and maintenance professionals focused on driving value within an assigned portfolio by increasing occupancy rates, maintaining the overall community appearance, and delivering a high-quality living experience for our residents.   

Essential Job Functions

1. Provides direction and oversight of the day-to-day property management, leasing, and service departments by focusing efforts on maintaining high levels of retention, community appearance, and overall customer service levels with residents
2. Manages operations and analyzes financials to ensure all communities within the assigned portfolio are profitable and operating within their approved annual operating budget
3. Partners with executive leadership to develop property-specific operational goals and initiatives for each community
4. Provides leadership, guidance, and operational direction to Community Property Managers within the assigned portfolio, handling escalated employee and residential issues as needed
5. Conducts regular visits and inspections of the portfolio to identify areas of opportunity and prepares periodic reports and updates on the condition of the properties for company leadership
6. Coaches, trains, and manages the performance of all on-site employees within the assigned portfolio
7. Oversees and approves work performed by vendors in conjunction with the Community Property Managers, including the management of capital improvement projects
8. Ensures property-related marketing and advertising campaigns are aligned with overall company vision
9. Develops and maintains strong relationships with customers, prospects, residents, vendors and employees
10. Performs market surveys to ensure product offerings are competitively priced
11. Ensures all employees are following operational policies and procedures
12. Performs administrative functions as needed, including the verification and submission of invoices to the AP department, collection and posting of rents, management of daily operational data in Yardi/other software, and facilitating the eviction process
13. Assumes additional responsibilities and performs special projects as required

Required Qualifications

Education, Training and or/ Experience

Associate degree with ten plus years of property management experience and five plus years of supervisory experience managing large-scale, residential apartment communities, or equivalent combination of education and experience. 

Knowledge, Skills, and Personal Characteristics
 

1. Advanced management, leadership, and team development abilities
2. Strong verbal and written communication skills
3. Excellent organizational skills and attention to detail
4. Strong problem-solving skills
5. Well-developed knowledge and understanding of building structures and systems, including HVAC, electrical, plumbing, and pavement management
6. Proven ability to form relationships with internal business partners and external partners
7. Displays a positive, friendly, and professional attitude with a strong focus on customer service
8. Proficient with residential property management technology programs such as Yardi and Microsoft Office products, including Excel
9. General knowledge and understanding of accounting principles with an ability to read and interpret financial statements

Physical Demands

The nature of work requires an ability to communicate and exchange information, prepare work documents, and operate standard business office equipment. Requires the ability to lift and move materials or equipment up to 10 pounds. 

Working Conditions

Work is performed in a general office environment and apartment community.  Weekend work and some evening work is required.

Who We Are

We are Zaremba Management Company and delighting our residents, prospective tenants, and community members is at the core of everything we do. Formed in 1987 to manage real estate properties owned or partially owned by the Zaremba Family in Cleveland, Ohio, The Zaremba Management Company has established itself as a champion of superior quality and service. Today, ZMC owns and manages communities in Ohio, Pennsylvania, New York, Virginia, North Carolina and Texas. We manage over 5,000 apartment units and 250,000 square feet of office space, and we continue to grow with the addition of fee managed communities and new acquisitions.

What We Offer

Zaremba Management Company offers a competitive compensation package with a discretionary bonus program. In addition, full-time employees are eligible for a benefits package which includes medical, dental, and vision insurance, company-paid life insurance, short term and long term disability, a 401k program and a generous Paid Time Off policy.