What are the responsibilities and job description for the Operations Manager, Fashion Show Mall position at ZARA?
Job Title: Operations Manager
Full time Position: Yes
Reporting to HEAD OF STORE OPERATIONS
Location: Fashion Show Mall
Purpose
As the Operations Manager it is your role to execute the operations of the store focused on the stockroom, achieving its operation at the service of sales and customers. You are dynamic and operational with great ability to organize and execute tasks. You will also be analytical with the ability to read reports and draw conclusions
Key Responsibilities
- Help the Head of store Operations organize store operations based on operational KPIs to optimize and improve performance.
- Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.
- Execute the replenishment and verify its location in the plant.
- He supervises the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service.
- Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
- Help Head of store operations manager implement new projects and operational updates.
- Assist Head of store operations manager, manage the external team.
- Use analytics tools and track KPIs to improve in-store processes.
- Supervise and take responsibility for the operation of store devices and track technology incidents.
- Continuous communication and feedback with your supervisor (Head of store operations manager) and all teams within the store (section managers, experts, specialists)
- Continuously train teams in their area.
- Help Head of store operations manager develop the store's operational team.
- You are responsible for compliance with occupational risk prevention, health and safety regulations.
Eligibility Requirements
- Must have completed 90 day introductory period in current position.
- Must be in good standing with respect to job performance.
- Must have completed and passed a skills assessment in store
- Must have completed LEAP training
Zara USA, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.
EOE/DFW