What are the responsibilities and job description for the Customer Service Representative (Administrative Assistant) position at Zanesville-Muskingum County Health Department?
Job Description
Customer Service Representative (Administrative Assistant)
Position Summary: The Administrative Assistant serves as the first point of contact for clients and visitors, providing comprehensive administrative and customer service support in the main reception area. This position supports the daily operations of the Immunization Clinic, WIC, Vital Statistics, and various other agency programs by ensuring efficient front-line service and accurate clerical processing. This position operates in a front-desk environment with frequent interaction with the public and staff. The role may require sitting, standing, and handling multiple interruptions throughout the workday.
Essential Duties:
- Greet and assist clients, visitors, and staff in a professional and courteous manner, both in person and via phone.
- Provide administrative support to multiple programs, including Immunization Clinic, WIC, Vital Statistics, and other agency services.
- Schedule appointments, direct inquiries, and route clients to appropriate departments or services.
- Perform a variety of clerical tasks such as data entry, filing, document preparation, and record maintenance.
- Maintain confidentiality and accuracy when handling sensitive client information.
- Process forms, applications, and vital records in accordance with agency policies and procedures.
- Assist with maintaining an organized and efficient reception area.
- Support general office operations and provide backup assistance to other administrative staff as needed.
- Obtain and record participant health measurements for WIC services, including height and weight.
- Perform capillary blood collection (finger stick) to assess iron levels (hemoglobin) in accordance with established clinical protocols and safety standards.
- Ensure proper sanitation, infection control, and accurate documentation of all collected data.
- Provide respectful, client-centered assistance to participants during the screening process.
- Maintains supplies inventory by checking stock, anticipating needed, completing requisition forms for ordering.
- Participate in committees, meetings, training courses and at community events as requested.
- Maintain a clean, organized, and welcoming reception area.
Qualifications:
An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is:
- High School Diploma or GED
- The successful candidate will need to be highly detailed, orientated, organized, and dependable with demonstrated proficiency in computer, communication, and multi-tasking skills
- Valid driver’s license with access to reliable transportation
- Non-tobacco user
Physical Demands:
Reasonable accommodations will be made for disabled persons, covered by the Americans with Disabilities Act, in accordance with its requirements.
- Frequently sits for extended periods of time and often stands and walks.
- Regularly exhibits manual dexterity when working on the computer, typing, entering data and performing other related tasks.
- Regularly practices active listening skills when working with staff or the general public in person or on the telephone.
- Exposed to various background noises from children ages 0-5.
- Vision demands include close, relatively detailed vision, with the ability to adjust focus when typing or reading a computer screen, and ability to distinguish colors in color coded records.
- Occasionally lifts and carries up to 25 pounds for short distances.
- May need to drive a motor vehicle to various locations locally and occasionally within the State.
Work Environment:
- General indoor office setting in the health department facility. This includes working in a window facing open office environment as well as shared consult room or meeting rooms spaces.
- Work in close proximity
of community and families of small children. Possible exposure to kids crying, screaming, talking, sneezing, and touching everything in your workspace.
This job description in no manner states or implies that these are the only duties and responsibilities to be performed by the employee filling this position, who will be required to follow instructions and perform any duties required by the employee's supervisor or designee.
Administrative Assistant Skills and Qualifications:
- Outstanding Customer Service Skills
- Professionalism
- Fast-paced environment requires multi-tasking
- Microsoft Office Skills
- Verbal/Written Communication
- Organization
- Problem Solving
- Reporting Skills
- Administrative Writing Skills
- Managing Processes
- Analyzing Information
- Supply Management
Zanesville-Muskingum Co. Health Department is an Equal Opportunity Employer and Equal Opportunity Provider.
Salary : $18