What are the responsibilities and job description for the Director Customer Service Logistics position at Zamora Company?
Zamora Company is a Spanish Company specializing in premium wines and spirits, with a presence in over 60 countries and a large portfolio of national and international brands such as Licor43, Villa Massa, Ramón Bilbao, Mar de Frades and Cruz de Alba, among others.
We are committed to providing high-quality products/services to our customers while maintaining a sustainable and efficient supply chain system. As we continue to expand, we are seeking a skilled and experienced Logistics & Customer Service Director to lead our supply chain operations and ensure smooth and effective logistics management.
Job Overview:
The Logistics & Customer Service Director will be responsible for leading the Customer Service & Logistics function for the company in the USA as well collaborating with the America’s Demand Planner in the S&OP process. This is a critical business contributor role and its main accountabilities are securing a perfect service to our customers in the USA (OTIF) and optimizing the logistics costs including inbound freight from the European production plants to the USA warehouses; the warehousing operations in the USA and the outbound freight to customers. The role will also play a significant role supporting the demand planner in optimizing the inventory levels in USA and must create a strong partnership with the commercial team in order to support the top and bottom line growth of the business.
Key Responsibilities:
1. Manage the relationship with the external business partners in customer service, warehousing and freight. This includes identifying, assessing, and onboard new suppliers/vendors, negotiating contracts, and maintaining strong relationships to ensure timely and cost-effective delivery of goods/services.
2. Cooperate with the global logistics function to optimize the inbound freight into USA.
3. Work jointly with the commercial function to optimize logistics flows, improving service and end-to-end logistics costs with the ultimate goal to grow our top and bottom line.
4. Proactively identify opportunities to continuously optimize and improve our logistics in the USA.
5. Be an active member of the Global Supply Chain Leadership team.
6. Monitor and assess any potential risk affecting the area and proactively create the necessary contingency plans.
7. Monitor and control the quality of the inventories in the warehouses, acting to avoid/limit obsolescence and damages and creating the necessary provisions when required.
Qualifications:
- Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
- Five years work experience as a Supply Chain Manager or similar role.
- Supply Chain Certifications like APICS, SCPro (CSMP) is a plus.
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
- Strong analytical and problem-solving skills, with the ability to apply data-driven decision-making.
- Experience in negotiating contracts and managing supplier relationships.
- Excellent organizational and time-management skills.
- Outstanding communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders and external partners.
- Experience encouraging and building mutual trust, respect, and cooperation among team members.
-A willingness to lead, take charge, and offer opinions and direction.
- Bilingual a plus: Spanish
- Google Workspace (Docs, Sheets, Slides, Gmail, Calendar, Drive, Meet) experience is a plus
- SAP Experience a plus
Zamora Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.