What are the responsibilities and job description for the Store Manager position at Zales Jewelers?
Company Description Zales Jewelers is dedicated to offering jewelry that can be worn and enjoyed every day, without the need for a special occasion. From earrings to anklets, the brand provides a wide range of pieces designed to help individuals express their personal style from head to toe. Zales encourages customers to explore and play with precious materials to find jewelry that reflects who they are. The company focuses on helping people make a statement with thoughtfully designed accessories that elevate everyday looks.
Role Description The Store Manager at Zales Jewelers in Glenwood, CO is responsible for overseeing daily store operations in a full-time, on-site capacity. This role includes leading and coaching the sales team, ensuring exceptional customer service, and driving store performance to meet sales and profitability goals. The Store Manager monitors inventory, visual merchandising, and store presentation to align with brand standards. They also implement retail loss prevention practices, manage scheduling, and maintain compliance with company policies and procedures. Collaboration with district leadership on performance metrics, training needs, and local marketing initiatives is an important part of the role.
Qualifications
- Customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to delivering a positive in-store experience.
- Strong interpersonal abilities, including clear and professional Communication skills for interacting with customers and team members.
- Operational and leadership skills, including Store Management experience and the ability to supervise, coach, and develop retail staff.
- Awareness of security and compliance practices, including Retail Loss Prevention knowledge and adherence to company guidelines.
- Previous retail management experience, preferably in jewelry, fashion, or specialty retail.
- Ability to work on-site full time in Denver, CO, including evenings, weekends, and holidays as needed.
- Proficiency with point-of-sale systems, basic computer applications, and handling cash transactions accurately.