What are the responsibilities and job description for the Jewelry Consultant position at Zales Jewelers?
Company Description Zales Jewelers is dedicated to helping individuals express their personal style through jewelry that can be worn every day, not just for special occasions. From earrings to anklets, the brand offers a wide range of pieces designed to make a statement from head to toe. Zales encourages customers to explore what feels precious to them and discover jewelry that reflects their unique look. Team members help customers connect with pieces that suit their personality, lifestyle, and budget.
Role Description The Jewelry Consultant role at Zales Jewelers is a part-time, on-site position based in Paducah, KY. In this role, the consultant assists customers in selecting jewelry, provides product information, and supports an engaging in-store experience. Daily tasks include greeting customers, understanding their needs, showcasing merchandise, and processing sales transactions accurately. The Jewelry Consultant helps maintain store displays, ensures merchandise is presented according to brand standards, and supports inventory management. This role also involves learning about current collections and promotions to offer informed recommendations and build lasting customer relationships.
Qualifications
- Strong communication skills, including active listening and clear, respectful interaction with diverse customers.
- Customer service and customer experience skills, with the ability to create a welcoming environment and resolve concerns professionally.
- Retail sales skills, including upselling, cross-selling, and meeting individual or store sales goals.
- Interest in jewelry design and product knowledge, with the ability to explain styles, materials, and care instructions.
- Ability to stand for extended periods, handle small items with care, and work a flexible schedule including evenings, weekends, and holidays.
- Basic math and point-of-sale system skills for accurate cash handling and transaction processing.
- Previous retail, jewelry, or fashion experience is beneficial but not required; willingness to learn and participate in training is essential.
- High school diploma or equivalent preferred.