What are the responsibilities and job description for the Account Coordinator/Project Manager position at Zagwear?
Make Brands Unforgettable—One Project at a Time
Zagwear is a leading global provider of innovative branded merchandise solutions, helping businesses create meaningful connections through high-quality branded merch. We are looking for a detail-oriented and proactive Account Coordinator/Project Manager to join our team and support our growing client base.
Job Overview:
The Account Coordinator/Project Manager will be responsible for managing client projects from initiation to completion, ensuring seamless execution and delivery. This role requires excellent organizational skills, strong attention to detail, and the ability to communicate effectively with clients, vendors, and internal teams. If you thrive in a fast-paced environment and are passionate about branded merchandise, we want to hear from you!
Key Responsibilities
- Coordinate and manage multiple branded merch projects simultaneously.
- Serve as the primary point of contact for clients, vendors, and the internal team.
- Partner closely with cross-functional teams such as production, art, and accounting to ensure seamless client experience from all aspects.
- Responsible for ensuring that all duties for the assigned accounts are performed in a timely manner, consistent with the customer’s expectations.
- Collaborate with the sales team to understand client requirements and deliver exceptional service.
- Source and communicate with suppliers to ensure product quality and timely delivery.
- Prepare project presentations, including quotes, purchase orders, and status reports.
- Order samples for customers
- Identify potential project risks and implement effective solutions.
- Respond to customer inquiries in a timely fashion.
- Participate in team conference calls, customer conference calls, and customer site visits on an as-needed basis.
- Bachelor’s degree in business, Marketing, or a related field preferred.
- 3 years of experience in project coordination, customer service, or a related role.
- Experience in the branded merch/promotional products industry is required
- Proficiency in Microsoft Office Suite and project management tools. Experience in Canva is a plus but not required.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities
- Problem-solving mindset with keen attention to detail.
- Experience with CommonSku is a plus but not required
- Able to work in a fast-paced environment and remain flexible to changes
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive team environment.
- The chance to work with exciting brands and high-impact projects.
Please submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role. Email to: joshn@zagwear.com.
We are an equal-opportunity employer and value diversity in our team.