Retail Sales Associate / Cell phone-tablet Repair technician

Interviews will be held Via Phone Call/virtual

What is ZAGG?

At ZAGG, Life Unleashed applies to more than just our products. It means having a place where you’re not boxed in by cubicles or the conventional. We want both our customers — and our employees — to feel like nothing can hold them back.

Sales Associate Responsibilities

Include:

• Ensuring high levels of customer satisfaction through excellent sales service
• Assessing customers needs and providing assistance and information on product features
• Welcoming customers to the store and answering their queries

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales.

The Sales Associate’s responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.

Ultimately, a top-notch Sales Associate should be able to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve the department’s sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in the store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross-sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Requirements

• Proven work experience as a Retail Sales associate, Sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• High school degree; BS degree in Marketing or related field would be a plus but not required

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 30 – 45 per week

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Experience:

• Retail: 1 year (Preferred)
• Phone/Tablet Repair: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $15 - $18