Solutions Architect

ZAG Interactive is looking for a Solutions Architect – HubSpot Implementations & Integrations to join our growing team.

In this hybrid strategic/technical role, you’ll partner closely with Sales, Strategy, and Delivery teams to design, present, and implement smart and scalable solutions using the HubSpot platform (to start). You’ll play a pivotal role in helping our clients get the most from their investment in ZAG and HubSpot.

You’ll act as a trusted technical advisor, bringing together deep CRM knowledge, business process insight, and creative architecture to help prospective and existing clients achieve their goals. From discovery to architecture to execution, you’ll help deliver connected experiences that support growth, automation, and drive value.

If you’re someone who enjoys solving complex problems, thrives in fast paced environments, and loves turning technical complexity into reliable, actionable outcomes for banks and credit unions, we’d love to hear from you.

Responsibilities

Strategic Advisory

• Serve as a strategic advisor to clients, translating business objectives into scalable HubSpot architecture
• Experience with architecting scalable CRM/automation systems in similar platforms (Salesforce, etc.)

Presales & Discovery

• Partner with the Sales Team to support the presales process through technical discovery, demos, and solution presentations
• Build demo environments (in the HubSpot Sandbox) and proof of concept implementations that showcase ZAG and HubSpot’s capabilities

Architecture & Solution Design

• Assess technical feasibility and capture discovery inputs (systems, data, constraints)
• Architect end-to-end CRM and marketing automation solutions tailored to client goals and use cases
• Design and diagram technical solutions (Lucidchart/Visio) to communicate processes and integrations
• Create clear and thorough documentation (functional specs, data flows, API mappings, architecture diagrams)
• Write detailed user stories and scopes for implementation and handoff

Cross Functional Collaboration

• Collaborate with internal teams (sales, development, strategy, analytics, QA) to align solutions with client requirements

Implementation & Build

• Lead HubSpot implementations
• Build and configure advanced workflows, pipelines, lifecycle stages, lead scoring models, and marketing automation systems in collaboration with and driven by the strategic direction of the ZAG Digital Strategist

Data Migration & Integrity

• Lead and partner with clients in technology audits and data migration planning, including data hygiene, mapping, and QA
• Manage data migration and integrity across systems, ensuring clean and actionable CRM data

Client Enablement & Delivery Management

• Deliver client training, enablement resources, and documentation that empower long-term success
• Adhere to project timelines and ensure delivery across internal and external stakeholders

Internal Thought Leadership & Knowledge Sharing

• Help mentor internal team members and support knowledge sharing on emerging tools and methodologies
• Collaborate on strategic roadmaps for growth, optimization, and adoption of the HubSpot platform across ZAG teams

Continuous Improvement / Staying Current

• Stay up to date on HubSpot platform capabilities, third-party tools, and evolving integration best practices
• Stay ahead of new HubSpot features, API capabilities, and best practices to drive continuous improvement
• Experience with AI‑powered CRM/automation tools and creating POCs that automate and streamline manual workflows.

What We’re Looking For

Required Qualifications

• 5–10 years of experience in CRM, RevOps, technical consulting, or solutions architecture
• 3 years of hands on HubSpot experience (Professional or Enterprise tiers)
• Proven success designing or implementing HubSpot’s Marketing, Content, or Data Hub solutions

Technical Expertise

• Strong understanding of data modeling, integrations, custom properties, and automation logic
• Working knowledge of HubSpot APIs, Data Hub, or integration platforms (Zapier, etc.)
• Skills in SQL or large dataset manipulation
• Skilled in creating solution diagrams and technical documentation (Lucidchart, Visio, etc.)

Functional & Consulting Skills

• Ability to translate business challenges into strategic, technical solutions
• Experience leading client facing implementations and managing stakeholder expectations

Communication & Collaboration

• Excellent communication skills, including presenting technical concepts to nontechnical and executive audiences
• Experience with tools like Teams, Workfront, etc.

Operational Requirements

• Must work EST hours (8am–5pm)

Preferred Qualifications

• Experience at a HubSpot Solutions Partner or digital/technical agency
• HubSpot certifications (Marketing, Sales, Content, Data)
• Familiarity with Salesforce and/or other CRM platforms
• Experience working with financial institutions (Bank or Credit Union space)

Mindset

• A collaborative, curious self-starter who is comfortable working independently or cross functionally, driven by digital innovation, and energized by fast paced, client centric work.

Experience in all of the above-listed qualifications is not required. However, we seek a candidate well versed within various digital channels, eager to learn and with a desire to grow in a digital agency setting.

Our agency is located in Glastonbury CT (outside of Hartford) so a hybrid work schedule is preferred. Candidates outside of the area must be within reasonable driving distance of the office and/or within the Eastern Time Zone in order to effectively work with other teammates.