Supervisor, Bloomingdale's

Title: Supervisor

Reports to: Multi-Unit General Manager

Department: Retail

Position Overview

We are seeking a motivated individual to join our retail team. Our Bloomingdale’s Supervisor will be responsible for managing a shop within our Soho NYC Bloomingdale’s location. Responsibilities include but are not limited to achieving sales objectives (store and personal sales), maintaining and achieving high operational standards, meeting and exceeding visual merchandising standards, and furthering associates’ skills and clientele base.

This role requires excellent communication both internally and externally and organization skills, with at least 2-3 years’ experience in the Fashion Retail industry (luxury preferred), be sales-driven, have a very clear understanding of KPI's, ensure company standards are adhered to, and be able to provide an excellent customer experience.

Job Responsibilities

·       Learning, referencing, and applying product knowledge information to recommend, select, and obtain merchandise based on customers' needs. Communicating product knowledge to Bloomingdale’s partners through PK presentations, both formally and informally.

·       Proactively seeking opportunities to up sell and add-on additional merchandise, while enhancing the customer's experience, not overwhelming them. Building relationships with top sellers and stylists within the Bloomingdale’s building, assisting in all client appointments.

·       Establishing, meeting, and exceeding sales and performance goals, including intersell and client sales goals.

·       Building lasting relationships with customers and expanding personal client book by utilizing Bloomingdale’s Little Brown Book client tool. Connecting with customers and understanding their needs, documenting and communicating customer requests within b-connected.

·       Identifying specific store trends and product needs in your market and communicating these to the Geneal Manager. Partnering with the Bloomingdale’s store to understand current trends and client shopping patterns within this specific location.

·       Accurately and efficiently completing and/or overseeing customer purchases and return transactions

·       Watching for, recognizing, and handling loss prevention situations by displaying exemplary customer service and partnering with Bloomingdale’s Asset Protection team.

·       Ensuring that store merchandising and visual displays are maintained and consistent with the brand image. Partnering with Bloomingdale’s visual team for “VM moments” throughout the store to be included in.

·       Maintaining clear, concise, and constructive communication lines open between sales team, ZV corporate, and Bloomingdale’s partners and peers.

·       Maximize all store events through partnerships within the store, outreach opportunities, visual merchandising and signage is complete, and utilizing all tools available.

·       Maintaining a professional and positive work environment.

·       Ability to build and maintain a personal client book and meet/exceed personal sales goals.

Position Requirements

Exceptional communication skills, written and verbal

Strong work ethic and leadership qualities

Ability to multi-task and prioritize

Strong organizational and customer relationship skills

Resourceful, hands-on, and able to adjust priority based on urgency

Experience

Minimum 2 years’ experience in luxury retail store environment