Keyholder

Position Overview

As a Key Holder at Zadig & Voltaire, you are a trusted brand ambassador and an essential part of the

store team. You are responsible for supporting day-to-day operations, including opening and closing the

boutique, delivering exceptional client experience, and ensuring the boutique environment consistently

reflects the elevated standards of the brand. You will contribute to the store’s success through expert

styling, attention to detail and commitment to client satisfaction.

Responsibilities:

• Act as a dependable point of contact when management is off-site by assisting with store

opening/closing and overseeing daily operations.

• Maintain a strong floor presence to drive individual sales and support the team in delivering

seamless client experience.

• Ensure a consistently positive and personalized client experience by prioritizing the customer

and maintaining the brand’s luxury presence throughout every interaction.

• Capture client data and support follow-up efforts to build lasting relationships and contribute to

clienteling goals.

• Replenish merchandise and ensure the sales floor is consistently organized, styled, and fully

stocked.

• Stay informed on key product launches and brand initiatives to educate customers and enhance

selling conversations.

• Demonstrate strong personal styling and product knowledge to elevate the shopping

experience.

• Utilize business reporting tools to identify opportunities, address challenges, and optimize daily

performance.

• Utilize the available marketing tools to engage current and new business and drive sales.

• Embrace and utilize technology to enhance customer experience.

• Demonstrate a passion for the luxury sector and knowledgeable of industry, market and fashion

trends.

Requirements:

Sales and Service

• Proven experience in client-focused retail sales with a strong track record of achieving personal

sales goals.

• Strong commitment to delivering excellent customer service and ensuring a memorable

shopping experience.

• Knowledge of retail sales techniques and a keen interest in providing personalized service.

Leadership and Operations

• Comfortable with basic store operations, including replenishment, stocking, and visual

presentation.

• Familiar with Retail POS systems, MS Office, and Google Docs.

• Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast-

paced environment.

• Excellent verbal, written, and interpersonal communication skills.

• Passionate about the luxury retail sector with an understanding of market trends and industry

dynamics.

• Positive, flexible, and reliable, with a focus on contributing to the team’s success.

Education and Training

• HS Diploma Required; Associate’s/bachelor’s degrees preferred.

Experience

• Minimum 1-year experience working within retail sales environment; luxury retail experience a

plus.