About Zachry Hotels

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are committed to extraordinary service tailored to the specific needs of the market and our guests. From developing new hotel assets and renovating existing properties to owning and operating profitably managed assets, Zachry remains dedicated to the core values of our long history of success:

We are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things®  Every Person Matters®   This Is More Than A Job®

The Monarch San Antonio - A Legacy of Service and Sophistication

The Monarch San Antonio, part of the Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District of downtown San Antonio. It is set to open in early 2026 and is inspired by the Monarch butterfly that migrates through the region each winter. The hotel will feature a full-service spa, a terrace pool, and five food and beverage concepts, including a rooftop restaurant and bar.

Just steps from the iconic River Walk and The Alamo, The Monarch will offer more than a place to stay. It will be a place to belong, to connect, and to be inspired.

At The Monarch San Antonio, our purpose is expressed through service - gracious, genuine, and unforgettable. Much like the city we call home, we believe in honoring tradition while embracing modern elegance. Every detail, every interaction, and every experience is designed to reflect the spirit of San Antonio and the dignity of service.

As we prepare to open our doors, we are building a team dedicated to excellence, passionate about hospitality, and driven by purpose. Together, we will create exceptional moments and lasting impressions for every guest who walks through our doors.

Position Overview

To execute the event planning function of catering and group events according to hotel guidelines in collaboration with the operations team. To deliver high-level customized service and luxury gathering experiences, resulting in optimized profitability, exceptional customer satisfaction, and irrationally loyal guests.  

Essential Functions

• Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results.
• Collaborate with operations to drive innovation and creativity within event delivery. 
• Partner with the Direct of Events, DOSM, and operations to deliver high-impact event experiences.
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures. 
• Plan, up-sell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc. Prepares and completes the appropriate paperwork, coordinate with the appropriate areas in the hotel, resolve customer requests and questions to ensure quality product delivery and customer satisfaction.
• Gather, organize and disseminate both written and verbal information regarding the specific requirements of client’s events to the appropriate departments and individual clients in a prompt, accurate, profitable, pleasant, and professional manner.
• Visually inspect all meeting rooms and public space areas. Make note of any changes that are inconsistent with the BEO’s and take immediate action with Banquet Captain.
• Maximize revenues and control expenses through effective negotiation of servicing, accurate forecasting and room block management. Uphold and manage the terms and conditions outlined in group, catering and event contracts.
• Assist in the design and development of improved Standard Operating Procedures to foster consistent training techniques and execution while maintaining accountability.
• Upon request provide input and execute the Catering and Events portion of the Hotel’s Business Plan to improve the guest experience and generate revenue. Develop target lists and action plans for account solicitation.
• Service major accounts to consist of high-end VIP groups/events and events held off premises. Act as liaison between clients and all hotel departments, analyzing and deciphering large amounts of oral and written data, effectively organizing and acting on the information to ensure client satisfaction and profitability of the hotel.
• Upon request assist with market studies to support meeting and banquet pricing strategies. Prepare comparison reports and recommendations as needed.  Update pricing and menu offerings to improve hotel profitability and creativity.
• Support the ongoing
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Demonstrates positive leadership characteristics that inspire team members to meet and exceed standards and promote team member empowerment.
• Integrate current trends in event management and design.
• Participate in customer site inspections and assist with the sales process as necessary.

Other Duties

• Perform any other duties as assigned.
• Maintain a flexible work schedule, including evenings, weekends, and holidays, to meet operational needs.

Special Skills

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Strong organizational skills and the ability to work large complex programs with great attention to detail while continually presenting a positive attitude, great customer skills and a passion to succeed.
• Ability to listen effectively and to speak English clearly.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to prepare complex reports.
• Ability to communicate verbally and in writing in order to provide leadership, and delegate where necessary.
• Ability to travel throughout designated markets in a timely manner.
• Analytical ability to decipher data and make sound decisions.
• Strong knowledge of the designated markets.
• Ability to organize detailed information.
• Significant Food & Beverage knowledge with the ability to design creative menus collaborate with culinary team for custom menus and pricing.
• Working knowledge of Delphi, Excel and Word.
• Strong leadership skills.

Education And Experience

• High school graduate or equivalent required.
• Minimum of four (4) year college degree preferred.
• Experience in a luxury hotel/resort environment required.
• Minimum of 2 years as Department Head leading a team.
• Minimum of 2 years Catering Sales experience.
• Minimum of 2 years Event Planning experience.