Director of Housekeeping

About Zachry Hotels

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are committed to extraordinary service tailored to the specific needs of the market and our guests. From developing new hotel assets and renovating existing properties to owning and operating profitably managed assets, Zachry remains dedicated to the core values of our long history of success:

We are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things®  Every Person Matters®   This Is More Than A Job®

The Monarch San Antonio - A Legacy of Service and Sophistication

The Monarch San Antonio, part of the Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District of downtown San Antonio. It is set to open in early 2026 and is inspired by the Monarch butterfly that migrates through the region each winter. The hotel will feature a full-service spa, a terrace pool, and five food and beverage concepts, including a rooftop restaurant and bar.

Just steps from the iconic River Walk and The Alamo, The Monarch will offer more than a place to stay. It will be a place to belong, to connect, and to be inspired.

At The Monarch San Antonio, our purpose is expressed through service - gracious, genuine, and unforgettable. Much like the city we call home, we believe in honoring tradition while embracing modern elegance. Every detail, every interaction, and every experience is designed to reflect the spirit of San Antonio and the dignity of service.

As we prepare to open our doors, we are building a team dedicated to excellence, passionate about hospitality, and driven by purpose. Together, we will create exceptional moments and lasting impressions for every guest who walks through our doors.

Position Overview
The Director of Housekeeping provides strategic leadership and operational oversight for the housekeeping department, ensuring the highest standards of cleanliness, presentation, and guest comfort throughout the property. This role upholds the luxury brand’s service culture by delivering flawless attention to detail, exceptional quality standards, and a consistent Forbes-level guest experience.

Leadership & Operations

• Oversee daily operations of Housekeeping, Laundry, Uniform, and Public Area teams, ensuring all spaces reflect 5-star luxury standards.
• Establish, implement, and monitor cleaning procedures that align with brand, Forbes, and AAA guidelines.
• Conduct regular inspections of rooms, suites, public areas, back-of-house, and specialty spaces with a meticulous eye for detail.
• Ensure timely room availability to support front-office and revenue goals, including coordination with Engineering and F&B.

Team Management & Training

• Lead, mentor, and develop a high-performing team of managers, supervisors, room attendants, and support staff.
• Conduct Forbes/AAA standards training, service rituals, and continuous development programs.
• Promote a culture of excellence, accountability, and guest-focused service.
• Oversee recruitment, scheduling, performance management, and disciplinary actions.

Guest Experience

• Respond to and resolve guest concerns with discretion, empathy, and professionalism.
• Ensure all guest rooms and public spaces exceed expectations for cleanliness, comfort, and aesthetic presentation.
• Maintain luxury touches, in-room amenities, turndown service standards, and personalized guest preferences.

Financial & Administrative

• Develop and manage departmental budget, including labor, supplies, uniforms, and operating equipment.
• Analyze productivity, forecasting, and cost controls to ensure efficiency without compromising luxury standards.
• Oversee inventory management and procurement of linens, amenities, and supplies in partnership with Purchasing.

Quality Assurance & Safety

• Ensure compliance with health, hygiene, sanitation, and safety regulations.
• Maintain strong working relationships with Engineering to ensure prompt resolution of maintenance issues.
• Lead department audits, quality inspections, and corrective action plans.

Other Duties

• Perform any other duties as assigned by Senior Management.
• Maintain a flexible work schedule, including evenings, weekends, and holidays, to meet operational needs.

Qualifications

• Minimum 5–7 years of progressive housekeeping leadership experience in a luxury or 5-star property.
• Strong knowledge of Forbes Travel Guide standards and ultra-luxury service expectations.
• Proven ability to lead large, diverse teams with a focus on empowerment, engagement, and high performance.
• Exceptional attention to detail and commitment to cleanliness, aesthetics, and guest comfort.
• Strong financial acumen, organizational skills, and operational expertise.
• Ability to maintain composure and professionalism in a fast-paced, guest-centered environment.