About Zachry Hotels

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are committed to extraordinary service tailored to the specific needs of the market and our guests. From developing new hotel assets and renovating existing properties to owning and operating profitably managed assets, Zachry remains dedicated to the core values of our long history of success:

We are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things®  Every Person Matters®   This Is More Than A Job®

The Monarch San Antonio - A Legacy of Service and Sophistication

The Monarch San Antonio, part of the Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District of downtown San Antonio. It is set to open in early 2026 and is inspired by the Monarch butterfly that migrates through the region each winter. The hotel will feature a full-service spa, a terrace pool, and five food and beverage concepts, including a rooftop restaurant and bar.

Just steps from the iconic River Walk and The Alamo, The Monarch will offer more than a place to stay. It will be a place to belong, to connect, and to be inspired.

At The Monarch San Antonio, our purpose is expressed through service - gracious, genuine, and unforgettable. Much like the city we call home, we believe in honoring tradition while embracing modern elegance. Every detail, every interaction, and every experience is designed to reflect the spirit of San Antonio and the dignity of service.

As we prepare to open our doors, we are building a team dedicated to excellence, passionate about hospitality, and driven by purpose. Together, we will create exceptional moments and lasting impressions for every guest who walks through our doors.

Position Overview

The Clef d’Or Concierge serves as an ambassador of the hotel and delivers refined, personalized, and anticipatory guest service. This role requires exceptional local knowledge, polished communication skills, and adherence to the standards of a world-class luxury property. The Concierge ensures seamless, memorable experiences for every guest.

Essential Functions

Guest Services

• Provide warm, professional greetings and maintain an active presence in the lobby.
• Develop bespoke guest itineraries including restaurants, cultural attractions, transportation, entertainment, and wellness experiences.
• Handle guest requests with efficiency, discretion, and genuine care.
• Secure reservations using professional networks and local partnerships.
• Offer expert recommendations and insider access to premium venues and services.

Professional Standards

• Uphold the ethics and service principles of Les Clefs d’Or.
• Maintain a polished appearance and refined communication style.
• Handle all confidential guest information with absolute discretion.

Operational Duties

• Coordinate transportation services (chauffeur, limousine, airport transfers).
• Manage guest deliveries, amenities, luggage assistance, and VIP setups.
• Maintain concierge logs, reports, and databases with accuracy.
• Collaborate closely with Guest Experience, Bell Team, Housekeeping, Security, and other departments.

Problem Resolution

• Address guest concerns with diplomacy, tact, and professionalism.
• Provide creative alternatives when services or reservations are limited.

Other Duties

• Perform any other duties as assigned by management, including tasks that support overall guest satisfaction, departmental operations, and the hotel’s standards of excellence.

Qualifications

• 3 - 5 years in a luxury hotel concierge, guest relations, or front office role.
• Membership in Les Clefs d’Or strongly preferred (or actively pursuing membership).
• Excellent communication and interpersonal skills.
• Strong local knowledge of restaurants, culture, entertainment, and special events.
• Ability to multitask in a fast-paced luxury environment.
• Proficiency in hotel systems (PEP, HotSOS).
• Fluency in English; additional languages are an asset.
• Warm, confident, and professional presence.
• Strong organizational skills and attention to detail.
• Commitment to excellence and continuous improvement.