What are the responsibilities and job description for the Bellperson (177) position at Zachry Hotels?
ABOUT US
At Zachry Hospitality, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:
Every Person Matters
Together We Can Do Great Things
This Is More Than a Job
BENEFITS:
- Company paid short-term and long-term disability.
- Medical, dental and vision insurance
- Fidelity 401K retirement plan with employer matching up to 6% of contribution
- Hilton Hotel Travel Discount Program
- Paid Time Off (PTO)
- Free Meal
- Free annual VIA bus pass
- Quarterly Incentive Bonus
- Referral Bonus Incentive Program
- Team Member Assistance Program
- Team Member Complimentary Parking
JOB PURPOSE:
From arrival to departure the Bellperson will oversee our guests experience by providing courteous and professional service during their entire stay. Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Bellpersons will be expected to assist valet in times of need to park guest vehicles.
ESSENTIAL FUNCTIONS:
- Greets guests immediately with warm hospitable welcome using a clear and courteous speaking voice; retrieves guest items from cars, busses, vans and carts. Grasps, lifts, carries and/or loads luggage and packages onto a bell cart to transport items inside the hotel to designated room.
- Navigates bell cart through public areas, guestroom corridors, and to elevators.
- Acquaints each guest with room and features and assists with room changes, reservations in hotel restaurants and or local restaurants and local attractions.
- Responds immediately to customer inquiries regarding hotel features, services, and assistance. Provides clear and understandable direction to hotel facilities, restaurants, and lounges and nearby attractions.
- Retrieves messages and communicate the content to the guests. Retrieves and logs mail, small packages and facsimiles for customers as requested.
- Answers phones and provides information as needed.
- Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest.
- Escorts customer to accommodations, visually inspects room and telephone and deficiencies such as towels, HVAC, or any other visual apparent items needing attention and ensures they are immediately reported.
- Picks up and delivers guest laundry to and from guest rooms in a timely, accurate manner.
- Other duties as assigned.
EDUCATION:
High school graduate or equivalent preferred.
EXPERIENCE:
Prior hospitality experience required.
LICENSES/CERTIFICATES:
Valid Texas Drivers License preferred.
Phone: 210.270.0772
Equal Opportunity Employer, including disabled and veterans.
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