IT Support Technician - Zachry Hotels

Extraordinary commitment runs deep at Zachry. Here, dedicated men and women have the opportunity to work on challenging projects alongside those who value innovation and support team efforts in all our endeavors. We take care of our team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters^®

Together We Can Do Great Things^®

This Is More Than a Job^®

Job Summary

Zachry Hotels is seeking an IT Support Technician to provide entry- to mid-level technical support as part of the Hotel IT team supporting the Zachry Hotels Division. This position is responsible for providing first-line technical assistance for end-user devices, applications, connectivity, and system issues. The ideal candidate will demonstrate enthusiasm for technology, a commitment to exceptional customer service, and a desire to learn and grow within the IT field. This role is based at Zachry Hotels’ division headquarters in San Antonio, TX.

Essential Functions

• Demonstrate enthusiasm for learning new technologies and supporting end users in a fast-paced hospitality environment.
• Provide end-user technical support both in person and remotely.
• Triage, prioritize, and respond to support requests to ensure timely and effective resolution.
• Develop a working technical understanding of Zachry Hotels systems, products, and services.
• Identify and communicate recurring issues and assist in their resolution.
• Own support requests through their lifecycle with accurate documentation, proactive communication, and strong customer service.
• Manage and troubleshoot vendor services and relationships following vendor standard operating procedures.
• Maintain detailed records of support activities, including communications, troubleshooting steps, and time tracking.
• Support imaging, deployment, and reconditioning of end-user equipment, as well as inventory management throughout the hardware lifecycle.
• Install, uninstall, and transport equipment as needed; provide guidance for remote installations.
• May require lifting or moving IT equipment.
• Track and manage Zachry Hotels IT inventory assets and software licenses.
• Utilize approved tools for device management, monitoring, and utilization reporting.
• Travel locally within San Antonio (5–10%) to support multiple hotel locations.
• Adhere to Zachry Hotels IT processes, policies, and standard operating procedures.
• Perform other job-related duties as assigned.
• Continuously develop technical knowledge through training and mentorship.

This job summary is intended to describe the general nature and level of work performed by individuals assigned to this position. The job summary is not intended to be an exhaustive list of responsibilities, duties, and skills required.

Required Skills & Experience

• Experience: One year of related IT support experience preferred.
• Education: High school diploma or equivalent required.
• Strong organizational and communication skills.
• Demonstrated interest in developing technical skills and pursuing certifications.
• Must possess a valid driver’s license and reliable transportation for local travel.

Benefits and EOE

Zachry offers an industry-leading benefits package for our employees and their families.

• Medical, Dental, Vision, and Life insurance
• 401k, Paid leave, and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• For additional company information, please visit www.zachrycorp.com

Zachry Construction Corporation performs heavy civil work throughout the United States and relocation is sometimes required for continuous employment opportunities.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies 

Zachry Construction Corporation and its subsidiaries (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry’s resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry’s recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such agreement in place. Agency agreements will only be valid if in writing and signed by Zachry’s Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.