What are the responsibilities and job description for the TechOps Administrator I position at Zachary Piper Solutions?
Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts. This position will be onsite in Atlanta, GA and require a TS/SCI Full Scope Polygraph!
Responsibilities of the TechOps Administrator I:
Keywords: TechOps Administrator, SOC Analyst, Security Operations Center, Azure, Microsoft Azure, Office 365, O365, Cloud Operations, Cloud Support, Cloud Administrator, Systems Administrator, IT Operations, Network Operations Center, NOC Technician, Help Desk, Tier 1 Support, Tier 2 Support, Incident Response, Incident Management, Troubleshooting, Debugging, Root Cause Analysis, SLA Management, Service Delivery, Deployment Support, Production Support, Infrastructure Support, Windows Server, Active Directory, Entra ID, Identity Management, Access Control, Cybersecurity Operations, Security Clearance, TS SCI, Full Scope Poly, FSP, Government IT, Federal IT, Mission Critical Systems, ITIL, Monitoring Tools, System Monitoring, Log Analysis, Outage Management, Change Management, Technical Support, Hardware Support, Data Center Operations
Responsibilities of the TechOps Administrator I:
- Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
- Identify volume drivers and coordinate with feature teams to drive fixes
- Execute documented deployment scripts and operational procedures
- Coordinate restoration actions with cross-functional teams during outages
- Support outage restoration efforts in accordance with SLAs and established procedures
- Document all investigative and recovery actions for audit and root cause analysis purposes
- Identify and implement recovery actions in collaboration with engineering teams
- Troubleshoot and debug system issues to mitigate service disruptions
- Update standard operating procedures and technical documentation as needed
- Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues
- Active TS/SCI clearance with Full Scope Polygraph required
- Bachelor’s Degree in a related field or equivalent combination of IT training and hands-on experience
- Strong customer service mindset and communication skills
- Ability to work in a fast-paced environment with shifting priorities
- Strong troubleshooting, debugging, and problem-solving skills
- Ability to work under pressure in time-sensitive outage scenarios
- Strong written and verbal communication skills
- Willingness to support shift work in a 24/7 operational environment
- Salary: Up to $130,000 based on experience
- Comprehensive Benefits: Medical, Dental, Vision, PTO, 401k, and Paid Holidays
Keywords: TechOps Administrator, SOC Analyst, Security Operations Center, Azure, Microsoft Azure, Office 365, O365, Cloud Operations, Cloud Support, Cloud Administrator, Systems Administrator, IT Operations, Network Operations Center, NOC Technician, Help Desk, Tier 1 Support, Tier 2 Support, Incident Response, Incident Management, Troubleshooting, Debugging, Root Cause Analysis, SLA Management, Service Delivery, Deployment Support, Production Support, Infrastructure Support, Windows Server, Active Directory, Entra ID, Identity Management, Access Control, Cybersecurity Operations, Security Clearance, TS SCI, Full Scope Poly, FSP, Government IT, Federal IT, Mission Critical Systems, ITIL, Monitoring Tools, System Monitoring, Log Analysis, Outage Management, Change Management, Technical Support, Hardware Support, Data Center Operations
Salary : $130,000