What are the responsibilities and job description for the Service Desk - TS/SCI position at Zachary Piper Solutions?
Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations.
Location: Lorton, VA (onsite)
Responsibilities:
TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow
Location: Lorton, VA (onsite)
Responsibilities:
- Responds to basic customer problems, issues, requests.
- Operates as the entry point for customers, documents, notifies proper department/desk,
- Escalates as necessary, and tracks and follows up on all incidents.
- Demonstrates technical qualities with exceptional customer service in daily responsibilities.
- Resolves system issues with various diagnostic tools
- Mitigates issues within the internal system
- Resolves incident tickets
- Active TS/SCI
- 2 years of IT professional experience
- Experience in PowerShell
- Security certificate
- Excellent customer service skills
- Salary Range: $70,000 - $120,000 based on experience
- Comprehensive Benefits: Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package
TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow
Salary : $70,000 - $120,000