Cloud Administrator

Zachary Piper Solutions is seeking a Cloud Support Administrator (Digital Escort) to support a critical intelligence cloud security program in Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Clearance: Top secret/SCI required w/ Full Scope Poly (preferred)

Location: Reston, VA, Redmond, WA

Schedule: Shift work – 24x7 operational environment

Responsibilities of the Cloud Support Administrator:

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud-based environments
  
  

Qualifications of the Cloud Support Administrator:

• Must hold an active TS/SCI clearance
• Must be willing to work one shift, no dual employment
• Certifications: IAT II, AZ900 (preferred)
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree and 1 years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)
  
  

Compensation of the Cloud Support Administrator:

• Compensation: $70,000 - $135,000 **based on years of experience**
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Opportunity to get your foot in the door with cloud
• Long-term stable program
  
  

Keywords: “help desk”, “helpdesk”, IT, “information technology”, “system administration”, service desk, “ServiceDesk”, “active directory”, “Azure”, “Office365”, “Full scope polygraph”, FSP, TS/SCI, Polygraph, Full scope, remedy, “ServiceNow”, troubleshooting, troubleshoot, “configuration”, “ticketing”, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24x7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec , security , a , Azure, Microsoft Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, “Cloud”, cloud based, ticketing, tickets”

This job opens for applications 11/24/2025. Applications for this job will be accepted for at least 30 days from the posting date