Help Desk - Computer Operator II - w/Secret

HELP DESK - Computer Operator II - Secret Clearance
Ft. Huachuca, AZ

Location: Ft. Huachuca, AZ

Rate of Pay: $19.02 hr H&W (Non-Exempt)

CLEARANCE REQUIRED: SECRET

Start Date: 1 MAY 2024

Z4 Enterprises (Z4E) is a Government Contractor with Headquarters offices located in Sierra Vista, AZ. Z4E is looking for a Full-Time Computer Operator II in support of Electronic Proving Ground (EPG), Non-Personal Scientific and Engineering Support Services at Ft. Huachuca, AZ.

DUTIES AND RESPONSIBILITIES:

Help Desk Computer Operator II processes scheduled routines that present few difficult operating problems (e.g., infrequent or easily resolved error conditions). In response to computer output instructions or error conditions, this worker applies standard operating or corrective procedure, refers problems that do not respond to preplanned procedure, and may serve as an assistant operator, working under general supervision. provide technical support and assistance to customers, and – as part of their job description – responsible for addressing and resolving inquiries, problems, and issues efficiently and promptly.

Must have Windows 11 expertise, Troubleshooting Skills, Communication Skills, Customer Service Skills, Problem-Solving Skills, Technical Writing Skills, Networking Basics, Security Awareness, Software Proficiency, Hardware Knowledge, Active Directory.

Candidate should also possess experience with Help Desk Ticketing System, Remote Support Tools, Ability to utilize Knowledge Base Repository, Monitoring Tools, Software Deployment Tools, Operating System Deployment (OSD), Communication Platforms , Reporting and Analytics.

• Provided Tier I to Tier II troubleshooting skills to diagnose and resolve user requests through an internal ticketing system and by phone.
• Basic to intermediate Windows 10 administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications and others.
• Proficient troubleshooting skills for Microsoft Office Suite.
• Must have Security Certification.
• Software and hardware troubleshooting skills.
• Basic knowledge of networking concepts to assist other teams with physical and logical connectivity issues.
• Applicant will provide Video Teleconferencing Support to setup meetings and standby support to promptly resolve technical issues that arise during a call.

This opportunity provides an excellent setting to develop IT skills and learn from a wide range of skill sets while collaborating with experienced IT professionals.

QUALIFICATIONS:

Basic computer skills, Windows 11 administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications and others. Must have Security Certificate.

EDUCATION:

High School Diploma or equivalent or two (2) or more work-year equivalent

SECURITY CLEARANCE: Must have a SECRET Security Clearance

Z4E is an Equal Opportunity Employer (EOE) offering an employee-friendly environment with competitive salaries and benefits. We are pleased to consider all qualified applicants for employment without regard to race, color, gender, religion, national origin, age, marital status, veteran status, disability, or any other legally protected classifications.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• work-related computer: 2 years (Required)

License/Certification:

• Security Certificate (Required)

Security clearance:

• Secret (Preferred)

Ability to Relocate:

• Fort Huachuca, AZ 85613: Relocate before starting work (Required)

Work Location: In person

Salary : $19