Senior Manager, Strategic Programs

at Zócalo Health

Remote (Full Time)

Compensation: $125,000 - $135,000 per year

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

Role Description

The Senior Manager, Strategic Programs will join Zócalo Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing, and Zócalo Health will lead the transition from fee-for-service to value-based care for the growing Latino community in the U.S.

An integral member of the Zócalo Health founding team, you will lead the implementation of high-visibility strategic initiatives and new health plan launches. This role drives cross-functional project management, aligns internal and external stakeholders, oversees timelines and workflows, gathers and interprets data, and ensures successful delivery of partner requirements. The ideal candidate thrives in a fast-paced environment, excels at building structure from ambiguity, and can manage complex stakeholder relationships across operations, clinical, product, finance, and external payer teams.

This position reports to the Director of Implementation.

The Senior Manager, Strategic Programs will contribute in the following ways:

Project & Program Management

Own end-to-end project management for strategic initiatives and new health plan launches, from initial scoping through successful execution.

Build detailed project plans, workbacks, and communication cadences to keep all parties aligned.

Manage risks, dependencies, and blockers; escalate issues early and drive resolution.

Track progress against milestones and maintain accountability across teams.

Stakeholder & Cross-Functional Coordination

Facilitate collaboration across operations, clinical, product, engineering, finance, and executive leadership.

Serve as the primary point of contact for external health plan partners during implementation.

Lead recurring project meetings, prepare agendas, and synthesize action items and decisions.

Translate partner requirements into clear tasks for internal teams.

Data, Reporting & Documentation

• Gather, validate, and interpret operational and clinical data needed for implementation.
• Prepare partner-facing reports, status updates, and launch documentation.
• Ensure all implementation artifacts are organized, audit-ready, and stored appropriately.
• Build repeatable processes, templates, and dashboards to support future launches.
• Operational Readiness & Execution
• Partner with functional leaders to ensure teams, workflows, and systems are prepared for go-live.
• Identify process gaps and propose solutions that improve efficiency and scalability.
• Monitor post-launch performance and drive follow-up improvements.
• Support internal continuous improvement initiatives that align with organizational goals.
  

Qualifications

• Bachelor's degree or equivalent experience.
• 4–7 years of project or program management experience, ideally in healthcare, health plans, managed care, or value-based care.
• Demonstrated success managing cross-functional projects with multiple stakeholders.
• Strong ability to create structure, build project plans, and drive accountability.
• Experience working with or implementing health plan contracts, operational workflows, or payer requirements.
• Excellent communication, meeting facilitation, and relationship-building skills.
• High comfort interpreting data, building reports, and presenting insights.
• Ability to operate independently, make sound decisions, and execute in an environment with limited playbooks.
• Strong organizational skills and attention to detail.
  
  

What you can expect from Zócalo Health

• Equity compensation package
• Comprehensive benefits including medical, dental, vision, and voluntary life
• 401k with a 4% match
• Flexible PTO policy - take the time you need to recharge
• $1,000 home office stipend
• We provide the equipment needed for this role.
• Opportunity for rapid career progression with plenty of room for personal growth.
  
  

You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.