What are the responsibilities and job description for the Customer Service Barista position at Z Beans Coffee?
The ideal candidate will be interested in coffee, cares about delivering great customer service in every interaction, and is available throughout the week, including the weekend!
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Job Description:
As a Barista at Z Beans Coffee, you will be the face of our brand, providing exceptional coffee experiences to our customers. You will be responsible for preparing coffee beverages, delivering excellent customer service, and maintaining a clean and welcoming environment. Your passion for coffee and commitment to quality will contribute to the overall success of the shop.
Key Responsibilities:
Customer Service:
- Greet and engage with customers warmly, providing a welcoming environment.
- Take orders efficiently and ensure customers receive their orders correctly and in a timely manner.
- Address customer concerns and inquiries with a positive and helpful attitude.
Order Preparation:
- Craft high-quality coffee and espresso beverages according to Z Beans Coffee’s standards.
- Operate coffee equipment such as espresso machines, grinders, and brewers with precision.
- Maintain product consistency and uphold quality control during order preparation.
- Bake pastries and heat sandwiches for customers to enjoy alongside their coffee.
Teamwork & Collaboration:
- Work collaboratively with other baristas and the Shop Lead to ensure smooth daily operations.
- Support teammates by stepping in where needed, especially during high-volume periods, and taking the initiative to solve minor issues before they become major problems.
- Actively contribute to a positive and productive team culture.
Cleanliness & Organization:
- Maintain cleanliness and organization of the workstations, equipment, and customer seating areas.
- Follow health and safety guidelines to ensure a clean and safe work environment.
- Assist with daily shop cleaning tasks, including sanitizing equipment and restocking inventory.
Inventory & Stocking:
- Assist with receiving and organizing weekly deliveries, ensuring products are properly stocked in the storeroom and behind the counter.
- Notify the shop lead when inventory levels are low or products need to be reordered.
- Monitor the freshness of coffee and ingredients so as to minimize waste.
Cash Handling:
- Accurately handle cash and process transactions using the Toast point-of-sale (POS) and hospital badge-pay systems.
- Ensure correct payment procedures and maintain accountability for cash drawer balances.
Skills and Qualifications:
- Passion for coffee and willingness to learn more about different coffee beans, brewing methods, and recipes.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Attention to detail and commitment to delivering high-quality service.
- Ability to work flexible hours, including weekends and minor holidays.
- High level of reliability and punctuality.
- Previous experience in a customer service or food and beverage role is preferred but not required.
Benefits:
- Opportunity to grow within Z Beans Coffee.
- Training and development in coffee preparation and customer service.
- Tips in addition to hourly rate.
- Positive and inclusive work environment.
- Cross-training at Mercer Village location
Pay: From $12.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Education:
- High school or equivalent (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Ability to Commute:
- Macon, GA 31217 (Required)
Work Location: In person
Salary : $12