FJC Lead Case Manager

Position: FJC Lead Case Manager

Hours/Week: 36 hours/week

Compensation range: $30 hr.
Reports to: Supportive Services Director of Case Management
Direct Report(s): 2

Internal Job Code: FJC-G-LEAD

Posted date: 11/3/2025

Organization Overview

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities.  YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life.

Mission: YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

YWCA Utah is an equal employment opportunity employer and values a diverse workplace.

Benefits – Full-Time

In addition to being a part of an organization dedicated to race & gender equity in Utah, benefits of working at YWCA include: 

• Paid parental leave (six weeks after 12 months of employment)
• Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week)
• Health and dental insurance eligibility for employees, partners, and dependents
• 11 paid holidays
• Employer retirement contribution of up to 10.5% of gross annual salary when eligible
• Professional development with internal and external training opportunities
• Free Employee Assistance Program providing counseling options to employees, partners, and dependents

Position Summary

The FJC Lead Case Manager will play a key role in advancing YWCA Utah’s mission and movement by providing leadership and support to the Family Justice Center (FJC) case management team. This position is responsible for ensuring that survivors of domestic and sexual violence receive trauma-informed care, advocacy, and high-quality case management services. The FJC Lead Case Manager will work collaboratively with the Director of Case Management, Community Engagement and Response Manager, YWCA Utah case management teams, and community partners to advocate for systemic change, build relationships, and engage in outreach efforts that strengthen YWCA’s commitment to community empowerment, justice, and racial equity.

The FJC Lead Case Manager will lead by example, mentoring the case management team and ensuring that clients receive comprehensive support that promotes safety, stability, and long-term empowerment. This role also involves a focus on advocacy, policy reform, and community outreach, contributing to the broader movement to end domestic violence and sexual violence and ensure safety and justice for all survivors.

Essential Job functions

1. Case Manager Support and Supervision

• Supervise, mentor, and support case managers, providing guidance on best practices, crisis intervention, and survivor-driven services.
• Co-facilitate FJC team meetings, focusing on staffing to ensure effective case planning and team collaboration.
• Provide day-to-day support to the case management team to ensure timely and meaningful help is provided to all program participants.
• Hold weekly 1:1 Supervision meetings with direct reports, attending to staff capacity, performance, and sustainability.
• Participate in hiring and onboarding case managers in collaboration with the Director of Case Management.
  
  

1. Crisis Counseling and Advocacy

• Maintain a caseload of program participants, providing crisis counseling, advocacy, and coaching to individuals and families in crisis due to domestic violence and/or sexual violence.
• Complete intakes for walk-in clients, assess safety, and provide immediate support, resources, and referrals.
• Screen for survivors at high risk for lethality, providing trauma-informed psychoeducation, safety planning, and connection to resources.
• Intervene in crises as needed, utilizing de-escalation skills, trauma-informed care, and knowledge of community crisis resources.

1. Case Coordination and Referrals

• Support case managers in coordinating referrals and connecting survivors with community resources and services.
• Develop and implement safety and housing plans in collaboration with program participants, case managers, and external agencies. Monitor and track progress.
• Manage and track referrals from case managers in YWCA Utah’s crisis shelter and transitional housing teams to promote seamless wraparound care.
• Monitor callbacks for survivors screened with the Lethality Assessment Protocol (LAP), ensuring survivors receive timely and trauma-informed outreach.

1. Collaboration and Relationship Building

• Work closely with the FJC team, internal programs, external partners, and community agencies to ensure coordinated and holistic services for clients.
• Meet weekly with the Community Engagement and Response Manager to identify potential partnership opportunities, program needs, and more.
• In collaboration with the Director of Case Management, work to expand housing services and maintain strong working relationships with housing service providers.
• Advocate for the access and use of community resources for program participants.
• Facilitate communication with other service providers and agencies, ensuring seamless services are provided.

1. Program Support and Team Development

• Identify and provide regular training and development opportunities for the case management team, promoting continuous learning and team cohesion.
• Assist in maintaining staff capacity and ensuring a supportive and collaborative work environment.
• Collaborate with FJC leadership to identify opportunities to improve service delivery and programming.
• Participate in special projects and assist with covering FJC phones as needed.

1. Mission and Movement Representation

• Serve as the Family Justice Center’s representative for YWCA Utah’s mission and movement, actively promoting the organization’s values and initiatives across programs and in the community.
• Fulfill monthly responsibilities related to mission-driven activities, including attending meetings, contributing to advocacy efforts, and engaging with YWCA Utah campaigns and events.
• Commit to a year-long engagement, ensuring consistent representation and alignment with YWCA Utah’s goals and objectives.

1. Community Outreach and Tabling Events

• Work closely with the Community and Engagement Manager to coordinate YWCA Utah’s presence at local events, conferences, raising awareness about domestic and sexual violence, YWCA Utah’s services, and available resources.
• Train staff on how to represent YWCA Utah at tabling events, ensuring they are equipped with the knowledge to engage the community, share educational materials, and connect individuals with resources.
• Engage the public through outreach at local events, providing information about YWCA Utah services, offering resource guides, and sharing safety planning tools.

1. Administrative and Compliance Responsibilities

• Ensure case files, documentation, and assessments are complete, accurate, and in compliance with YWCA Utah policies and legal requirements. Assist Director of Case Management with auditing FJC documentation.
• Monitor data collection in collaboration with the Community Engagement and Response Manager to identify opportunities for improvement.
• When available, manage FJC economic empowerment grant funds.
• Track and approve timecards for direct reports.
• Participate in regular supervision, staff meetings, and trainings.
• Maintain necessary certifications, including Case Management certification, CPR, First Aid, and other relevant certifications.  

Competencies & Essential Skills:

• Problem Solving/Analytical Thinker: Ability to identify challenges early, bringing forward ideas and constructive solutions within programmatic constraints. Flexible and adaptable in problem-solving with the ability to pivot quickly as circumstances change.
• Leadership: Ability to lead by example, navigating complex situations with a collaborative spirit. Commitment to fostering psychological safety and cohesion in a small, interdependent team environment.
• Communication/Interpersonal Skills: Ability to provide exceptional customer service to supporters, partners, board members and co-workers. Skilled at active listening, providing constructive feedback, and engaging in difficult conversations with empathy.
• Time Management: Ability to multitask and work efficiently within close time constraints. Ability to work under pressure and in a stressful environment and assist team members in developing time management skills.
• Business Knowledge: Ability to master the components of a multi-disciplinary and multi-programmatic organization and partner organizations. Knowledge and understanding of Anti-racism, gender equity and violence against women.
• Organization: Strong organizational skills and ability to prioritize efficiently and meet deadlines.
• Judgement and Decision Making: Ability to exercise initiative, sound judgement and problem-solving techniques in the decision-making process.
• Technology/Tools: Ability to use various computer systems and applications including proficiency in online and electronic communication strategies.
• Commitment to mission: Demonstrates commitment to YWCA Utah’s mission and philosophy. Actively engages in YWCA Utah’s anti-racism work.
• Compliance: Adhere to YWCA Utah’s policies and is committed to act legally and ethically within the scope of the work.

Ideal candidates will have the following:

1. Welcoming & inclusive personality
2. General knowledge of direct victim services, violence against women and sexual violence issues; gender and race equity, from a feminist perspective.
3. Understanding of equity, anti-oppression and trauma-informed philosophies.

Qualifications

• An understanding of, and agreement with, YWCA Utah’s mission, values and philosophy regarding the elimination of racism, empowerment of women and commitment to anti-oppression work and social justice.
• Understanding and commitment to issues of cultural diversity and anti-racism.
• Ability to work scheduled hours on a regular basis, some weekends and evenings may be required.
• Proficiency with general office duties, computer systems and technology.
• Excellent writing, interpersonal communication, and public speaking skills.
• Demonstrated ability to work independently, manage time, evaluate progress, and adjust activities to complete projects within established timeframe.
• Demonstrated experience functioning within multidisciplinary settings.
• Skilled in establishing effective working relationships.
• Ability to collaborate and invite collaboration.
• Able to demonstrate skills in effective communication, conflict resolution and problem solving.
• If driving on business, a valid Utah driver’s license, access to an automobile, and valid auto insurance required.
• Case Management certification and completion of the Core Advocacy Training (CAT) is required for this position and must be completed within 60 days of hire.
• Must be able to pass Department of Health and Human Services criminal background check

Physical/Sensory Demands

Work is generally performed in a safe and comfortable office environment.  While performing the duties of this job, the employee is regularly required to:  sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees; walk and stand for long periods of time; perform repetitive wrist, hand and/or finger movement. Travel to attend conferences, training, outreach and other events occurs routinely. Rarely required to lift up to 30 lbs.

Equal Opportunity Employer

YWCA Utah is an Equal Opportunity Employer (EOE). If you need assistance or an accommodation during the application process due to disability, it is available upon request. No applicant will be penalized as a result of such a request.

Salary : $30