Family Case Manager - Bilingual

Position:c

Full Time Equivalency: 1.0

Hours/Week: 36 hours/week

Compensation range: $22.78

Reports to: Lead Case Manager

Direct Report(s): None

Internal Job Code: SS-CM-WIJ5-SP

Date Posted: 12/29/2025

The posted pay includes the additional $0.50 pay differential for bilingual candidates fluent in Spanish, as demonstrated by passing our pre-employment language exam.

Organization Overview

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities.  YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life. YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Mission: YWCA Utah is dedicated to eliminating racism, empowering women,

and promoting peace, justice, freedom, and dignity for all.

Benefits – 30 hours/week or more

In addition to being a part of an organization dedicated to race & gender equity in Utah, benefits of working at YWCA include: 

• Paid parental leave when eligible
• Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week)
• Health and dental insurance eligibility for employees, partners, and dependents
• 11 paid holidays
• Employer retirement contribution of up to 10.5% of gross annual salary when eligible
• Professional development with internal and external training opportunities
• Free Employee Assistance Program providing counseling options to employees, partners, and dependents

Position Summary

Provide crisis counseling, advocacy, and culturally competent case management services for individuals and families in the Women In Jeopardy Crisis Shelter program at the YWCA Utah.

Essential Job Functions

1. Provide crisis counseling, advocacy, and coaching to women, men and families in crisis due to domestic and/or sexual violence in order to achieve a survivor-driven plan for self-sufficiency and safety.
2. Support each program participant in achieving his/her plan with courteous, timely and meaningful help.
3. Complete intakes for clients who have moved into the WIJ shelter at the YWCA (assess for danger, plan for safety, guide toward appropriate resources, provide support during visit, advocate through system issues and shelter admission as needed).
4. Ensure safety of everyone by monitoring security and intervening in crises as indicated.
5. Support program participants in achieving their self-determined program goals through empathic listening and presence, providing individualized case management and referrals to supportive services within the YWCA and community; track progress in meeting plan for self-sufficiency and safety and including:
   1. Establish case files
   2. Conduct required initial intake and exit assessments
   3. Provide information/referral and provide/arrange translation and interpretation as necessary.
   4. Advocate for the access and use of resources and referrals.
   5. Provide direct assistance to Shelter Advocates in maintaining 24/7 shelter operations and supports to benefit clients
   6. Coordinate linkages with community agencies on individual and program level.
   7. Coordinate therapeutic services for women, men and children in order to help minimize the impact of violence in their lives, including maintaining contact with therapists and clinicians.
   8. Provide crisis intervention as needed.
   9. Contact agencies/individuals providing services to clients to assure optimum coordination and appropriate referrals. Obtain signed releases for coordination of services.

Additional Duties and Responsibilities

• Uphold and act in accordance with the mission of the organization, vision, values and strategic direction of the organization.
• Demonstrate commitment to understanding and using YWCA’s adopted trauma informed “Sanctuary Model” principles, language, and tools in daily work.
• Model YWCA community standards and encourage program participants and other staff to follow them.
• Understand and follow all established organizational and program related policies, procedures and protocols.
• Keep all records necessary to ensure that work is conducted in accordance with agency, contractual, and legal requirements. Records are expected to be complete, accurate, and timely.
• Satisfactorily perform all duties outlined in this job description.
• Maintain all certifications and licensing related to role, program licensing, and grant standards including but not limited to: CPR, First Aid, Food Handlers Permit, Case Management Certification, etc.
• Attend all required staff meetings, individual and/or group supervision, agency-wide staff and other trainings, as well as any other meetings and activities as requested.
• Monitor campus security in collaboration with all staff to protect the safety and well-being of program participants, staff, and visitors.

Competencies & Essential Skills:

• Problem Solving/Analytical Thinker: Ability to solve and analyze problems effectively and efficiently.
• Communication/Interpersonal Skills: Ability to provide exceptional customer service to clients, supporters, partners, board members and co-workers. Exceptional communication skills and ability to respond to difficult situations.
• Time Management: Ability to multitask and work efficiently within close time constraints. Ability to work under pressure and in a stressful environment.
• Business Knowledge: Ability to master the components of a multi-disciplinary and multi-programmatic organization and partner organizations. Knowledge and understanding of anti-racism, gender equity and violence against women.
• Organization: Strong organizational skills and ability to prioritize efficiently and meet deadlines.
• Judgement and Decision Making: Ability to exercise initiative, sound judgement and problem solving techniques in the decision-making process.
• Technology/Tools: Ability to use various computer systems and applications including proficiency in online and electronic communication strategies.
• Commitment to mission: Demonstrates commitment to YWCA Utah’s mission and philosophy. Actively engages in YWCA Utah’s anti-racism work.
• Compliance: Adhere to YWCA Utah’s policies and is committed to act legally and ethically within the scope of the work.
  
  

Ideal candidate qualities:

• Knowledge and experience in administrative and/or non-profit operations, programs, policies and protocols.
• Welcoming & inclusive personality
• General knowledge of direct victim services, violence against women and sexual violence issues; gender and race equity, from a feminist perspective.
• Understanding of equity, anti-oppression and trauma-informed philosophies.

Qualifications

We embrace candidates from diverse backgrounds and strongly encourage applications from individuals who may not meet every qualification and are able to showcase a unique blend of experiences and skills. While a bachelor's degree is considered, it is not a mandatory requirement for this role. 

Candidate may possess at least one of the following, or another combination of relevant education and experience. Candidates with one of these qualifications may receive preference, but all candidates who demonstrate an ability to complete essential job functions are encouraged to apply.

• Case Management Certification
• Completed 40-hour training in Domestic Violence and/or Sexual Assault advocacy.
• Bachelors’ degree in a related field (Social Work, Psychology, Gender Studies, or similar.), or a degree in progress.
• Associates degree with up to one year of experience in social services, with case management experience preferred.
• High school diploma with two or more years of experience in social services, with case management experience preferred.

• Minimum of 2 years of direct service experience
• An understanding of, and agreement with, YWCA Utah’s mission, values and philosophy regarding the elimination of racism, empowerment of women and commitment to anti-oppression work and social justice.
• Knowledge and skills in direct individual and group social services, including effective communication, crisis intervention, knowledge of women and children's issues, human behavior and community resources.
• Fluency in English and Spanish (speaking and writing) required.
• Knowledge about the issue of domestic and sexual violence and about child development (through adolescence) helpful. Knowledge of and/or skills in substance use, mental health, and chronic homelessness helpful and preferred. Work experience in these areas preferred.
• Committed to providing excellent, trauma informed direct services to survivors.
• Understanding and commitment to issues of cultural diversity and anti-racism.
• Ability to work scheduled hours on a regular basis, some evenings required.
• Proficiency with general office duties, computer systems and technology.
• Excellent writing, interpersonal communication, and public speaking skills.
• Demonstrated ability to work independently, manage time, evaluate progress, and adjust activities to complete projects within established timeframe.
• Demonstrated experience functioning within multidisciplinary settings.
• Skilled in establishing effective working relationships.
• Demonstrated experience in establishing and holding boundaries effectively.
• Ability to collaborate and invite collaboration.
• Able to demonstrate skills in effective communication, conflict resolution and problem solving.
• If driving on business, a valid Utah driver’s license, access to an automobile, and valid auto insurance required.
• Must be able to pass Department of Health and Human Services criminal background check, meet I-9 requirements, and, if driving on agency business, a valid Utah driver’s license, automobile insurance and motor vehicle record.

Physical/Sensory Demands

Work is generally performed in a safe office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees; walk and stand for long periods of time; perform repetitive wrist, hand and/or finger movement. Travel to attend conferences, training, outreach and other events occurs routinely.
 

Equal Opportunity Employer

YWCA Utah is an Equal Opportunity Employer (EOE) and values a diverse workplace. If you need assistance or an accommodation during the application process due to disability, it is available upon request. No applicant will be penalized as a result of such a request.

Salary : $23