Human Resources Generalist

Join a Mission That Changes Lives

At the YWCA of Binghamton and Broome County, our work is rooted in a simple but powerful mission: eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Behind every program we operate, every family we support, and every life we help transform are dedicated employees who make that work possible. That's where Human Resources comes in.

We're looking for an HR Generalist who is passionate about people, believes in the power of meaningful workplace relationships, and thrives on helping employees succeed. This is more than an HR position—it's an opportunity to support the individuals who are making a difference in our community every day. Whether you're welcoming a new employee, helping someone navigate a challenge, or ensuring our HR processes run smoothly, your work will directly contribute to an organization committed to creating positive change.

If you are energized by serving others, building connections, solving problems, and helping people do their best work, we'd love to meet you.

Department: Human Resources

Program Area: Agency-Wide

Reports To: Chief Human Resources Officer

FLSA Status: Non-Exempt

Classification: Full-Time

Position Overview

The Human Resources Generalist supports the day-to-day execution of human resources operations and serves as an initial point of contact for employees and managers. This role supports all core HR functions, including recruitment, onboarding, benefits administration, employee relations support, and HR systems management.

The Human Resources Generalist works closely with the CHRO to ensure that HR programs and processes are implemented consistently and effectively. This position plays a critical role in supporting employees, maintaining accurate records, and ensuring that HR operations run smoothly and in compliance with organizational policies and regulatory requirements.

This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Talent Acquisition & Onboarding

• Coordinate recruitment activities, including job postings, applicant tracking, and conducting first round interviews before making recommendations to hiring managers.
• Support hiring managers throughout the recruitment process.
• Manage onboarding processes to ensure a positive and compliant new hire experience.
• Prepare offer letters and onboarding documentation.
  
  

HRIS & Records Management

• Maintain and update HRIS systems to ensure accuracy and completeness of employee data.
• Manage employee records and ensure proper documentation and file maintenance.
• Support reporting and data tracking needs.
  
  

Benefits & Leave Administration

• Administer employee benefits enrollments and changes.
• Serve as a point of contact for employee benefits questions.
• Manage leave administration, including FMLA, PFL, STD, and other leave programs.
• Coordinate with third-party administrators as needed.
  
  

Employee Relations Support

• Serve as a first point of contact for employee questions and concerns.
• Conduct intake and documentation for employee relations matters and elevate as appropriate to the CHRO.
• Support investigations through fact-finding and documentation.
• Assist managers with basic employee relations and performance issues.
  
  

Performance Management Administration

• Support the administration of performance management processes.
• Track performance review timelines and completion.
• Assist managers with documentation and process adherence.
  
  

Compensation & Payroll Support

• Process compensation changes, including pay adjustments and promotions.
• Support payroll processes, including timesheet reconciliation.
• Ensure accuracy of compensation-related data in HR systems.
• Manage, update, and ensure accuracy of Paid Time Off policies.
  
  

Compliance, Safety & Reporting

• Assist in maintaining compliance with employment laws and organizational policies.
• Support reporting and documentation of workplace incidents and safety concerns.
• Respond to unemployment claims and support related documentation.
  
  

Employee Communication & Engagement

• Prepare internal communications, including HR newsletters and updates.
• Support employee engagement initiatives and events.
• Provide employees with information about policies, benefits, and procedures.
  
  

Qualifications

Education

Associate’s or Bachelor’s degree helpful, but relevant experience, work ethic and attitude are most important.

Experience

• 2–5 years of professional experience in a business or organizational setting, including roles that required a high degree of interpersonal engagement, relationship-building, and effective communication with diverse stakeholders.
• Experience in nonprofit or service-based organizations helpful.
  
  

Skills

• Strong organizational and time management skills
• Ability to learn and implement new skills quickly
• Attention to detail and accuracy
• Knowledge of HR processes and employment practices
• Strong interpersonal and communication skills
• Ability to handle sensitive and confidential information
• Proficiency with HRIS systems and Microsoft Office
• Ability to manage multiple tasks in a fast-paced environment
  
  

Core Competencies

• Operational Execution Ability to effectively manage and execute HR processes and tasks.
• Attention to Detail High level of accuracy in managing records and data.
• Communication & Support Ability to communicate clearly and support employees and managers.
• Confidentiality & Judgment Ability to handle sensitive information with discretion.
• Adaptability Ability to respond to changing priorities and organizational needs.
• Collaboration Ability to work effectively with leadership and staff across departments.
  
  

Work Environment / Requirements

This position supports all departments across the organization.

The Role Requires

• Frequent interaction with employees and managers
• Responsiveness to employee needs and HR processes
• Ability to manage multiple priorities and deadlines
• Participation in HR and organizational meetings
  
  

Successful HR Generalists

What Success Looks Like in This Role

• Ensure HR operations run smoothly and efficiently
• Maintain a consistent and diverse talent pipeline, resulting in timely, high-quality hires that meet organizational needs
• Provide responsive and supportive service to employees and managers
• Maintain accurate and compliant HR records and processes
• Support effective recruitment, onboarding, and employee lifecycle processes
• Contribute to a positive and engaging workplace environment
  
  

Equal Opportunity Employer

The YWCA of Binghamton and Broome County is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, familial status, military or veteran status, domestic violence victim status, citizenship or immigration status, arrest or conviction record, or any other characteristic protected by federal, state, or local law.

We celebrate diversity and are committed to creating an environment where all employees are treated with dignity, respect, and fairness.

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