What are the responsibilities and job description for the Front Desk Monitor - Part Time position at YWCA USA?
The YWCA Greater Harrisburg has an immediate need for a part time Front Desk Monitor.
The Front Desk Monitor serves as the first point of contact for the emergency shelter and plays a critical role in maintaining a safe, welcoming, and supportive environment. This position is responsible for monitoring reception areas, greeting and assisting visitors, and directing individuals to appropriate staff or resources. The Front Desk Monitor operates a multi-line phone system, managing general inquiries as well as domestic violence and sexual assault hotline calls. In addition, this role monitors and operates security systems—including cameras and controlled-access doors—to help ensure the safety and security of residents, staff, and visitors.
Position Details
Employee Assistance Program (EAP) – Because your well-being matters
Pension Retirement Plan – Start earning a pension after just two short years of service
403(b) Retirement Plan – Begin contributing on day one to secure your financial future
Generous Paid Time Off – Recharge with paid time off days and sick days
11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most
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The Front Desk Monitor serves as the first point of contact for the emergency shelter and plays a critical role in maintaining a safe, welcoming, and supportive environment. This position is responsible for monitoring reception areas, greeting and assisting visitors, and directing individuals to appropriate staff or resources. The Front Desk Monitor operates a multi-line phone system, managing general inquiries as well as domestic violence and sexual assault hotline calls. In addition, this role monitors and operates security systems—including cameras and controlled-access doors—to help ensure the safety and security of residents, staff, and visitors.
Position Details
- Schedule: Saturday & Sunday 8am-4pm
- Pay: $15.00/hr.
- Professional attitude and demeanor
- Respect, accountability, and inclusivity
- Demonstrated de-escalation and problem-solving skills to assist staff in handling a variety of situations.
- Ability to respond calmly and professionally to crisis calls and/or walk-ins.
- Self-determination, motivation, and initiative
- Ability to apply basic skills for effective written and verbal communication
- Effective computer skills with proficiency in Microsoft Office Suite
- Bilingual ability.
- 2 years of related experience.
- Minimum High School Diploma or GED.
- Valid driver’s license.
- FBI, Child Abuse, and State Police Clearances or ability to obtain.
Employee Assistance Program (EAP) – Because your well-being matters
Pension Retirement Plan – Start earning a pension after just two short years of service
403(b) Retirement Plan – Begin contributing on day one to secure your financial future
Generous Paid Time Off – Recharge with paid time off days and sick days
11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most
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Salary : $15