What are the responsibilities and job description for the IT Service Desk Technician II position at YWCA Seattle | King | Snohomish?
Why work with YWCA Seattle King Snohomish?
YWCA SKS is the region’s largest non-profit organization with a 120 year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.
We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30 hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!
What You'll Do At YWCA Seattle | King | Snohomish, we believe technology plays a critical role in supporting our mission to serve women, girls, and families. We’re looking for an IT Service Desk Technician who’s not only technically skilled but also thrives on helping people. In this role, you’ll support staff across multiple sites so they can focus on making a difference in the community. This Tier 2 position handles escalated tickets from Tier 1, tackles technical projects, and helps drive initiatives like software rollouts, migrations, and cybersecurity enhancements. You’ll work closely with Tier 1 and Tier 3 technicians, supporting everything from desktops and networks to security systems. If you enjoy solving problems, traveling between sites, and working on meaningful projects, this could be the role for you. We’re especially interested in candidates with a strong foundation in networking and cybersecurity and a willingness to approach work through an equity and antiracism lens. This position has a social justice component allowing for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. As an equal opportunity employer, we highly encourage people of color to apply. Note: This is a Hybrid position– includes 1 day working from home, 3 days in the office, and frequent travel to multiple job sites across King and Snohomish counties. Reliable transportation and insurance are required for site travel.
*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%
YWCA encourages applicants with a variety of experiences to apply! At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity. Mental Health Considerations All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines. Equal Opportunity Employment YWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement. For more information Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.
Salary : $28 - $32